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Seat Cancellation including a list

Zoe Walker
$organization

Hi, I am trying to run a seat cancellation in Season Manager including a list but it is not finding any reservations. The list includes the person with a reservation but it is not showing when running the process. If i remove the list the reservation shows up.

Does anyone have any idea why this may be happening?

Thanks

  • $organization

    There might be something in the filters you’ve chosen that the orders/reservations do not have.

     

    Please update your records to include my new e-mail address: KDiche@SCFTA.org
    _______________________________________________________
    Karen Diche
    Manager, Season Tickets
    Segerstrom Center for the Arts
    600 Town Center Drive, Costa Mesa, CA 92626
    T (714) 556-2122 x 4359   F (714) 755-7477   E KDiche@SCFTA.org


    Privileged And Confidential Communication. This electronic transmission, and any documents attached hereto, (a) are protected by the Electronic Communications Privacy Act (18 USC §§ 2510-2521), (b) may contain confidential and/or legally privileged information, and (c) are for the sole use of the intended recipient named above. If you have received this electronic message in error, please notify the sender and delete the electronic message. Any disclosure, copying, distribution, or use of the contents of the information received in error is strictly prohibited.
  • $organization in reply to Karen Diche

    Hi Karen,

    I have double checked all of this and there is nothing i can see. I have kept all the seat cancellation screen settings the same with and without the list and the list just contains the filters of MOS which includes 'counter' which the reservation was done in. The reservation shows up without adding the list and the constituent ID with the reservation is showing in the list.

    any other ideas?

    Thanks

  • $organization in reply to Karen Diche

    Hi Karen,

    I have double checked all of this and there is nothing i can see. I have kept all the seat cancellation screen settings the same with and without the list and the list just contains the filters of MOS which includes 'counter' which the reservation was done in. The reservation shows up without adding the list and the constituent ID with the reservation is showing in the list.

    any other ideas?

    Thanks

  • $organization

    I’m not sure why it’s giving you that problem. I did notice though that you filtered your list based on MOS which is also a criteria on the Seat Cancellation set up. Is there a conflict there maybe?

     

    Please update your records to include my new e-mail address: KDiche@SCFTA.org

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Zoe Walker
    Sent: Friday, December 02, 2011 2:00 AM
    To: Karen Diche
    Subject: RE: [Tessitura Ticketing Forum] Seat Cancellation including a list

     

    Hi Karen,

    I have double checked all of this and there is nothing i can see. I have kept all the seat cancellation screen settings the same with and without the list and the list just contains the filters of MOS which includes 'counter' which the reservation was done in. The reservation shows up without adding the list and the constituent ID with the reservation is showing in the list.

    any other ideas?

    Thanks

    From: Karen Diche <bounce-karendiche2059@tessituranetwork.com>
    Sent: 12/1/2011 11:01:53 AM

    There might be something in the filters you’ve chosen that the orders/reservations do not have.

     

    Please update your records to include my new e-mail address: KDiche@SCFTA.org
    _______________________________________________________
    Karen Diche
    Manager, Season Tickets
    Segerstrom Center for the Arts
    600 Town Center Drive, Costa Mesa, CA 92626
    T (714) 556-2122 x 4359   F (714) 755-7477   E KDiche@SCFTA.org

     

    Privileged And Confidential Communication. This electronic transmission, and any documents attached hereto, (a) are protected by the Electronic Communications Privacy Act (18 USC §§ 2510-2521), (b) may contain confidential and/or legally privileged information, and (c) are for the sole use of the intended recipient named above. If you have received this electronic message in error, please notify the sender and delete the electronic message. Any disclosure, copying, distribution, or use of the contents of the information received in error is strictly prohibited.




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    Privileged And Confidential Communication. This electronic transmission, and any documents attached hereto, (a) are protected by the Electronic Communications Privacy Act (18 USC §§ 2510-2521), (b) may contain confidential and/or legally privileged information, and (c) are for the sole use of the intended recipient named above. If you have received this electronic message in error, please notify the sender and delete the electronic message. Any disclosure, copying, distribution, or use of the contents of the information received in error is strictly prohibited.