Can't find orders

You might try Ticket Orders > Orders > Order Search making sure to select “No” for the “Seated” dropdown and using other appropriate filters.

Bob

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amy Aldrich
Sent: Monday, November 28, 2011 4:41 PM
To: Robert Bell
Subject: [Tessitura Ticketing Forum] Can't find orders

Hello,

We are having an issue finding some orders that came in online that are fully paid , but unseated. We have used Single Sale Order Listing, but its not showinig all orders that it should. Not sure why it shows some unseated order butnot others?  I might add that we purposefully made them unseated orders.

Anyone have any suggestions to be able to find these unseated, paid orders?

Thanks

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Amy,

Have you tried Order Search under the Season Manager menu?  I’ve used it many times for finding orders that are either unseated or unpaid or any combination.  It’s been very helpful.

Teresa

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amy Aldrich
Sent: Monday, November 28, 2011 3:41 PM
To: Teresa Dean
Subject: [Tessitura Ticketing Forum] Can't find orders

Hello,

We are having an issue finding some orders that came in online that are fully paid , but unseated. We have used Single Sale Order Listing, but its not showinig all orders that it should. Not sure why it shows some unseated order butnot others?  I might add that we purposefully made them unseated orders.

Anyone have any suggestions to be able to find these unseated, paid orders?

Thanks

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

#1 – Did you try an all-encompassing order date range?  Sometimes reps can accidentally type in an order date that is outside of our life spans.  J

#2 - Do you have T-Stats?

You could use the Seat Order Details dimension in the Seats Cube.

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amy Aldrich
Sent: Monday, November 28, 2011 4:41 PM
To: Nicole Keating
Subject: [Tessitura Ticketing Forum] Can't find orders

Hello,

We are having an issue finding some orders that came in online that are fully paid , but unseated. We have used Single Sale Order Listing, but its not showinig all orders that it should. Not sure why it shows some unseated order butnot others?  I might add that we purposefully made them unseated orders.

Anyone have any suggestions to be able to find these unseated, paid orders?

Thanks

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!