Group Exchanges in a new order

Hi Michelle,

You can only release (individually or in blocks) unprinted seats, and you can only do that in the original order.  You cannot return printed seats in blocks from the seat map.  You could return a group of seats together from the sub line items tab by selecting multiple slis and then clicking return, but that too has to be done in the original order.

Kevin Sheehan

Senior Documentation & Learning Resources Specialist

Tessitura Network

+1 888 643 5778 x 329

ksheehan@tessituranetwork.com

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michele Keutsch
Sent: Monday, November 28, 2011 12:10 PM
To: Kevin Sheehan
Subject: [Tessitura Ticketing Forum] Group Exchanges in a new order

We do all of our exchanges in a new mode of sale created specifically for ticket exchanges.  Our groups department is finding this process very cumbersome as they cannot block release a group of seats when they are in a new order.  Does anyone know if there is a setting to allow a block release in a new order or if block releasing is only allowed in the original order?

Thanks for any help.

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Version: 2012.0.1873 / Virus Database: 2102/4646 - Release Date: 11/29/11

Hi Michelle,

You can only release (individually or in blocks) unprinted seats, and you can only do that in the original order.  You cannot return printed seats in blocks from the seat map.  You could return a group of seats together from the sub line items tab by selecting multiple slis and then clicking return, but that too has to be done in the original order.

Kevin Sheehan

Senior Documentation & Learning Resources Specialist

Tessitura Network

+1 888 643 5778 x 329

ksheehan@tessituranetwork.com

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michele Keutsch
Sent: Monday, November 28, 2011 12:10 PM
To: Kevin Sheehan
Subject: [Tessitura Ticketing Forum] Group Exchanges in a new order

We do all of our exchanges in a new mode of sale created specifically for ticket exchanges.  Our groups department is finding this process very cumbersome as they cannot block release a group of seats when they are in a new order.  Does anyone know if there is a setting to allow a block release in a new order or if block releasing is only allowed in the original order?

Thanks for any help.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2012.0.1873 / Virus Database: 2102/4646 - Release Date: 11/29/11