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Discount Gift Certificates

Allen Clark
$organization

Hello All and thank you in advance.  Our marketing department would like to offer gift certificates at a reduced rate.  Something like allow someone to purchase a $100 GC for a discounted price of $80.  How can we accomodate this in Tessitura?  Any and all ideas would be greatly appreciated.

Thanks,

Allen

  • $organization

    My suggestion would be to create a fake payment method that you would use for the portion of the gift certificate that the patron is not actually paying. That way your accounting department can track that as well.

     

    Christopher Cuhel, Patron Services Manager

    First Stage

    Transforming Lives Through Theater

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Allen Clark
    Sent: Thursday, November 03, 2011 10:41 AM
    To: Christopher Cuhel
    Subject: [Tessitura Ticketing Forum] Discount Gift Certificates

     

    Hello All and thank you in advance.  Our marketing department would like to offer gift certificates at a reduced rate.  Something like allow someone to purchase a $100 GC for a discounted price of $80.  How can we accomodate this in Tessitura?  Any and all ideas would be greatly appreciated.

    Thanks,

    Allen




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Former Member
    Former Member $organization

    When we have done offers like this in the past, we have charged the department the difference.  In this instance $80 would be charged to the customer and $20 would be charged to Marketing.

     

    We have not been able to do this online, but we have done some via phone for our Development Dept.

     

    Not ideal, but a workaround…

     

    If you come up with anything better, let me know!  J

     

    Nicole

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Allen Clark
    Sent: Thursday, November 03, 2011 11:41 AM
    To: Nicole Keating
    Subject: [Tessitura Ticketing Forum] Discount Gift Certificates

     

    Hello All and thank you in advance.  Our marketing department would like to offer gift certificates at a reduced rate.  Something like allow someone to purchase a $100 GC for a discounted price of $80.  How can we accomodate this in Tessitura?  Any and all ideas would be greatly appreciated.

    Thanks,

    Allen




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    We are selling the certificate for the lower amount, and have a fixed (higher amount) print on the certificate. Once the patron redeems it, the tickets will be sold with a special price type that will equal the lower amount(certificate amount), and the ticket will show the higher(fixed amount).

     

    Nichole Mines

    Ticketing Data Manager

    1326 5th Ave

    Seattle Wa 98101

    http://www.qrstuff.com/generate.generate?type=URL&url=http://5thavenue.org&shorturl=0&fgcolor=000000

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Christopher Cuhel
    Sent: Thursday, November 03, 2011 8:51 AM
    To: Nichole Mines
    Subject: RE: [Tessitura Ticketing Forum] Discount Gift Certificates

     

    My suggestion would be to create a fake payment method that you would use for the portion of the gift certificate that the patron is not actually paying. That way your accounting department can track that as well.

     

    Christopher Cuhel, Patron Services Manager

    First Stage

    Transforming Lives Through Theater

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Allen Clark
    Sent: Thursday, November 03, 2011 10:41 AM
    To: Christopher Cuhel
    Subject: [Tessitura Ticketing Forum] Discount Gift Certificates

     

    Hello All and thank you in advance.  Our marketing department would like to offer gift certificates at a reduced rate.  Something like allow someone to purchase a $100 GC for a discounted price of $80.  How can we accomodate this in Tessitura?  Any and all ideas would be greatly appreciated.

    Thanks,

    Allen




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Former Member

    It's not ideal, but if you really wanted it to be online, one way would be to create a dummy perf called $100 gift certificate and have the pricetype come up at $80. Then have humans return the perf for an actual gift cert and pay the rest with another payment method, such as one that charges your marketing dept as others have suggested. 



    [edited by: Amanda Freeman at 12:32 PM (GMT -6) on 3 Nov 2011]
  • Former Member
    Former Member $organization

    We do a one day Black Friday sale on Gift Cards….and have create a Payment Method call “Promo Gift Certificate”

    So if they purchase a $50 gift card and we give them $25 free,  the $50 will be charged to their credit card and the $25 goes to “Promo Gift Certificate” payment.

    We did this last year and are offering it again this season.  

     

     

    Lisa Pinter
    Director of Audience Services
    lpinter@mccarter.org
    609-258-0580
    McCarter Theatre Center

     McCarter Theatre


    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nicole Keating
    Sent: Thursday, November 03, 2011 11:56 AM
    To: Lisa Pinter
    Subject: RE: [Tessitura Ticketing Forum] Discount Gift Certificates

     

    When we have done offers like this in the past, we have charged the department the difference.  In this instance $80 would be charged to the customer and $20 would be charged to Marketing.

     

    We have not been able to do this online, but we have done some via phone for our Development Dept.

     

    Not ideal, but a workaround…

     

    If you come up with anything better, let me know!  J

     

    Nicole

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Allen Clark
    Sent: Thursday, November 03, 2011 11:41 AM
    To: Nicole Keating
    Subject: [Tessitura Ticketing Forum] Discount Gift Certificates

     

    Hello All and thank you in advance.  Our marketing department would like to offer gift certificates at a reduced rate.  Something like allow someone to purchase a $100 GC for a discounted price of $80.  How can we accommodate this in Tessitura?  Any and all ideas would be greatly appreciated.

    Thanks,

    Allen




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization
    1024x768 Clean false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

    Thanks – but this can’t be done online, right?  That is how we were thinking about doing this.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lisa Pinter
    Sent: Thursday, November 03, 2011 12:21 PM
    To: Jen Buzzell
    Subject: RE: [Tessitura Ticketing Forum] Discount Gift Certificates

     

    We do a one day Black Friday sale on Gift Cards….and have create a Payment Method call “Promo Gift Certificate”

    So if they purchase a $50 gift card and we give them $25 free,  the $50 will be charged to their credit card and the $25 goes to “Promo Gift Certificate” payment.

    We did this last year and are offering it again this season.  

     

     

    Lisa Pinter
    Director of Audience Services
    lpinter@mccarter.org
    609-258-0580
    McCarter Theatre Center

     McCarter Theatre

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nicole Keating
    Sent: Thursday, November 03, 2011 11:56 AM
    To: Lisa Pinter
    Subject: RE: [Tessitura Ticketing Forum] Discount Gift Certificates

     

    When we have done offers like this in the past, we have charged the department the difference.  In this instance $80 would be charged to the customer and $20 would be charged to Marketing.

     

    We have not been able to do this online, but we have done some via phone for our Development Dept.

     

    Not ideal, but a workaround…

     

    If you come up with anything better, let me know!  J

     

    Nicole

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Allen Clark
    Sent: Thursday, November 03, 2011 11:41 AM
    To: Nicole Keating
    Subject: [Tessitura Ticketing Forum] Discount Gift Certificates

     

    Hello All and thank you in advance.  Our marketing department would like to offer gift certificates at a reduced rate.  Something like allow someone to purchase a $100 GC for a discounted price of $80.  How can we accommodate this in Tessitura?  Any and all ideas would be greatly appreciated.

    Thanks,

    Allen




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Former Member
    Former Member $organization

    No—this cannot be done online.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jennifer Buzzell
    Sent: Thursday, November 03, 2011 12:26 PM
    To: Lisa Pinter
    Subject: RE: [Tessitura Ticketing Forum] Discount Gift Certificates

     

    Thanks – but this can’t be done online, right?  That is how we were thinking about doing this.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lisa Pinter
    Sent: Thursday, November 03, 2011 12:21 PM
    To: Jen Buzzell
    Subject: RE: [Tessitura Ticketing Forum] Discount Gift Certificates

     

    We do a one day Black Friday sale on Gift Cards….and have create a Payment Method call “Promo Gift Certificate”

    So if they purchase a $50 gift card and we give them $25 free,  the $50 will be charged to their credit card and the $25 goes to “Promo Gift Certificate” payment.

    We did this last year and are offering it again this season.  

     

     

    Lisa Pinter
    Director of Audience Services
    lpinter@mccarter.org
    609-258-0580
    McCarter Theatre Center

     McCarter Theatre

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nicole Keating
    Sent: Thursday, November 03, 2011 11:56 AM
    To: Lisa Pinter
    Subject: RE: [Tessitura Ticketing Forum] Discount Gift Certificates

     

    When we have done offers like this in the past, we have charged the department the difference.  In this instance $80 would be charged to the customer and $20 would be charged to Marketing.

     

    We have not been able to do this online, but we have done some via phone for our Development Dept.

     

    Not ideal, but a workaround…

     

    If you come up with anything better, let me know!  J

     

    Nicole

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Allen Clark
    Sent: Thursday, November 03, 2011 11:41 AM
    To: Nicole Keating
    Subject: [Tessitura Ticketing Forum] Discount Gift Certificates

     

    Hello All and thank you in advance.  Our marketing department would like to offer gift certificates at a reduced rate.  Something like allow someone to purchase a $100 GC for a discounted price of $80.  How can we accommodate this in Tessitura?  Any and all ideas would be greatly appreciated.

    Thanks,

    Allen




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Former Member

    Hi Nicole.

    We are thinking about doing this for Black Friday. Did you guys figure out a way to sell this gift certificate at a reduced rate online?

    Our idea is that we would have $100 gift certificates sell for $50. So do we make a Marketing payment method of $50 to pay off the discounted portion? Is the full amount available to use when that patron redeems it? I think it would be but just checking. 

    Thanks. 

    FYI-You're like a rock star on this network. Yesterday you solved almost a two day search for a report that has subscribers' names and what they paid-Package Order Listing Report!!  Thanks. 

  • $organization in reply to A. Freeman

    Hi Amanda. 

    We're now thinking of doing the same thing-selling half price gift certificates online. Can I get the step by step process of your idea?

    Here's what I'm thinking:

    I create a performance for $100 gift certificate (and whatever amounts we want)

    I create a pricetype for $50 

    When that's purchased someone in the box office returns that $100 gift certificate (which has an $50 value) then pay the remaining $50 off with a fake payment method. 

    So when the person redeems the gift certificate it will still have the $100 value for them to use?

    Then I need to create a pricetype in each performance for half of the regular ticket price to use with this gift certificate?

    Let me know if this is wrong. 

    Thanks in advance. 

    Adria