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Offer Restrictions

Beth Hawryluk
$organization
Due to extenuating circumstances we will be offering a limited number of complimentary tickets to a number of specific out-of-town patrons. After discussing some options about the best way to do this I was asked if it was possible to give them a password and they could redeem online. The catch is, we don't want them giving out the password to all their friends and having everyone getting comp tickets! I was wondering if I build an inside source promoted to these people then create an offer for the performance, will it work online? Will it prevent other people from ordering these comps? Also, how will it work online? Will they have to log in to the system before their password will work? If this is much more complicated than I think it is please tell me and I'll tell the team to head back to the drawing board. Thanks!
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  • Former Member
    Former Member $organization

    Beth – We have done papering Comps with a promo code and a specific allocation and price type, and we also use Ranking for some offers that we want to make sure don’t get passed around from one person to another.

     

    The biggest complication with Ranking is getting that sometimes people don’t understand they have accounts and they just need to log in. So they create a new one with a different e-mail address that doesn’t have ranking. (UGH!)  The other thing that has been an issue is that we have had to choose if we want them to be able to purchase full price tickets to any of our other shows.  What I have done so far is just activate their ranking and then inactivate the ranking when the offer is over.  One time I made their ranking available to purchase or accept comps and several people bought tickets and then wondered why they were charged.

     

    The biggest benefit of the Ranking model is definitely that they can’t pass it on to others, but that model does have some other complications that I haven’t been able to avoid.

     

    Good luck!

    Nicole

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kevin Sheehan
    Sent: Friday, September 23, 2011 2:06 PM
    To: Nicole Keating
    Subject: RE: [Tessitura Ticketing Forum] Offer Restrictions

     

    Hi Beth,

     

    If you want to use ranking for just this one thing, you don’t need to do anything fancy (like come up with a ranking scheme and a stored procedure to apply it).  Just create a rank type for this special offer, then add it to the constituents in question manually (or do it in bulk in SQL Server based on your list).  You can just set the rank value to 1, because the only people with the rank type will be the ones who are getting the comp offer.

     

    Kevin Sheehan

    Senior Documentation & Learning Resources Specialist

    Tessitura Network

    +1 888 643 5778 x 329

    ksheehan@tessituranetwork.com

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • Former Member
    Former Member $organization

    Beth – We have done papering Comps with a promo code and a specific allocation and price type, and we also use Ranking for some offers that we want to make sure don’t get passed around from one person to another.

     

    The biggest complication with Ranking is getting that sometimes people don’t understand they have accounts and they just need to log in. So they create a new one with a different e-mail address that doesn’t have ranking. (UGH!)  The other thing that has been an issue is that we have had to choose if we want them to be able to purchase full price tickets to any of our other shows.  What I have done so far is just activate their ranking and then inactivate the ranking when the offer is over.  One time I made their ranking available to purchase or accept comps and several people bought tickets and then wondered why they were charged.

     

    The biggest benefit of the Ranking model is definitely that they can’t pass it on to others, but that model does have some other complications that I haven’t been able to avoid.

     

    Good luck!

    Nicole

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kevin Sheehan
    Sent: Friday, September 23, 2011 2:06 PM
    To: Nicole Keating
    Subject: RE: [Tessitura Ticketing Forum] Offer Restrictions

     

    Hi Beth,

     

    If you want to use ranking for just this one thing, you don’t need to do anything fancy (like come up with a ranking scheme and a stored procedure to apply it).  Just create a rank type for this special offer, then add it to the constituents in question manually (or do it in bulk in SQL Server based on your list).  You can just set the rank value to 1, because the only people with the rank type will be the ones who are getting the comp offer.

     

    Kevin Sheehan

    Senior Documentation & Learning Resources Specialist

    Tessitura Network

    +1 888 643 5778 x 329

    ksheehan@tessituranetwork.com

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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