Offer Restrictions

This may be something better handled by a web ranking rather than an Offer or promotion.  The reason being, shifting them into a MOS associated to the special comp price type and/or unlocking an Offer merely requires entering the source and they could as you say give those out to other people.  Web ranking allows you to add a special rank type to this group of customers so that when they log in they can be shifted into a new MOS where the comp price is available.  Because the ranking is tied to the customer’s account, it pretty much ensures that only those customers will have access to it (unless they gave out their login to other people which I would hope they wouldn’t).  Also, web ranking is built into the login process, so there shouldn’t be any need to do any web programming to make this work.

If this sounds like it may work for you, check out the information in the following documentation:

http://www.tessituranetwork.com/~/media/Documentation/Ticketing/Mode_of_Sale.ashx

http://www.tessituranetwork.com/network/Learning/Documentation/Web%20API/Tessitura%20and%20the%20Web.aspx

-Gregg

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Beth Hawryluk
Sent: Friday, September 23, 2011 1:02 PM
To: Gregg Stickney
Subject: [Tessitura Ticketing Forum] Offer Restrictions

Due to extenuating circumstances we will be offering a limited number of complimentary tickets to a number of specific out-of-town patrons. After discussing some options about the best way to do this I was asked if it was possible to give them a password and they could redeem online. The catch is, we don't want them giving out the password to all their friends and having everyone getting comp tickets! I was wondering if I build an inside source promoted to these people then create an offer for the performance, will it work online? Will it prevent other people from ordering these comps? Also, how will it work online? Will they have to log in to the system before their password will work? If this is much more complicated than I think it is please tell me and I'll tell the team to head back to the drawing board. Thanks!

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This may be something better handled by a web ranking rather than an Offer or promotion.  The reason being, shifting them into a MOS associated to the special comp price type and/or unlocking an Offer merely requires entering the source and they could as you say give those out to other people.  Web ranking allows you to add a special rank type to this group of customers so that when they log in they can be shifted into a new MOS where the comp price is available.  Because the ranking is tied to the customer’s account, it pretty much ensures that only those customers will have access to it (unless they gave out their login to other people which I would hope they wouldn’t).  Also, web ranking is built into the login process, so there shouldn’t be any need to do any web programming to make this work.

If this sounds like it may work for you, check out the information in the following documentation:

http://www.tessituranetwork.com/~/media/Documentation/Ticketing/Mode_of_Sale.ashx

http://www.tessituranetwork.com/network/Learning/Documentation/Web%20API/Tessitura%20and%20the%20Web.aspx

-Gregg

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Beth Hawryluk
Sent: Friday, September 23, 2011 1:02 PM
To: Gregg Stickney
Subject: [Tessitura Ticketing Forum] Offer Restrictions

Due to extenuating circumstances we will be offering a limited number of complimentary tickets to a number of specific out-of-town patrons. After discussing some options about the best way to do this I was asked if it was possible to give them a password and they could redeem online. The catch is, we don't want them giving out the password to all their friends and having everyone getting comp tickets! I was wondering if I build an inside source promoted to these people then create an offer for the performance, will it work online? Will it prevent other people from ordering these comps? Also, how will it work online? Will they have to log in to the system before their password will work? If this is much more complicated than I think it is please tell me and I'll tell the team to head back to the drawing board. Thanks!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!