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Constituent DELETED?!

Paul White
$organization

Hello there,

I've raised two tickets today so I thought that I'd throw issue number three out to everyone else instead!

A colleague was updating address details on a Constituent and got an error. They clicked 'okay' or whatever was on the window that popped up and now when we try to find the Constituent we get 'There were no records matching the given criteria'.

We've tried searching for account number, address etc but cannot access the account on Tess. Yet in SQL we can see it if we run a script on either of the below:

SELECT

 

* FROM T_ADDRESS where customer_no = 99217
SELECT * FROM T_CUSTOMER where customer_no = 99217

A bit odd isn't it?

Paul.

 

 

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  • $organization


    It is worth checking to see if the customer has a default Salutation (TX_CUST_SAL).  If the customer doesn’t have one then they won’t appear in the search results.

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Paul White
    Sent: 05 September 2011 15:07
    To: Nick Insell
    Subject: [Tessitura Ticketing Forum] Constituent DELETED?!

     

    Hello there,

    I've raised two tickets today so I thought that I'd throw issue number three out to everyone else instead!

    A colleague was updating address details on a Constituent and got an error. They clicked 'okay' or whatever was on the window that popped up and now when we try to find the Constituent we get 'There were no records matching the given criteria'.

    We've tried searching for account number, address etc but cannot access the account on Tess. Yet in SQL we can see it if we run a script on either of the below:

    SELECT

     

    * FROM T_ADDRESS where customer_no = 99217
    SELECT * FROM T_CUSTOMER where customer_no = 99217

    A bit odd isn't it?

    Paul.

     

     




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  • $organization in reply to Nick Insell

    I've just looked and they are showing up twice on TX_CUST_SAL. Would that be the issue?

  • $organization in reply to Paul White

    Do either of the salutations in tx_cust_sal have default_ind=Y? If neither do, then that's probably the issue.

  • $organization in reply to A. Freeman

    One of them does (the older one) and the other one doesn't.

  • Former Member
    Former Member $organization in reply to Paul White

    Hi Paul

    Check the teh INACTIVE flag for that customer,

     Select Customer_No, fname, lname, Inactive from T_Customer where Custoemr_no = 99217

    If Inactive = 5 then that means it is Merged with other id. If you still want to keep that ID then update the Inactive flag to 1. Merged accounts don't appear in the selection!!

    cheers, Varsha

  • $organization in reply to Former Member

    Hi Varsha,

    Usually if an account is merged there's a pop-up giving details of the account it was merged into. I'm just getting 'There were no accounts matching the given criteria.'. It's like Tessitura has forgotten it. I'm sure it's fine - we'll just create a new account for her, it's just weird that I can see it in SQL but not on Tessitura.

  • $organization in reply to Paul White

    It sounds basic but did you check to make sure that you have all 3 Types (individual, Organization, Contacts) checked on your search screen?  Also check to make sure you don't have a filter in effect on your search screen.

    Dale

  • $organization in reply to Dale Aucoin

    Hi everyone,

    Ben sent me some SQL code to run which updated the primary address and it has sorted it. Thanks Ben! And thanks to everyone here for suggestions etc.

    Paul.

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