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Constituent DELETED?!

Paul White
$organization

Hello there,

I've raised two tickets today so I thought that I'd throw issue number three out to everyone else instead!

A colleague was updating address details on a Constituent and got an error. They clicked 'okay' or whatever was on the window that popped up and now when we try to find the Constituent we get 'There were no records matching the given criteria'.

We've tried searching for account number, address etc but cannot access the account on Tess. Yet in SQL we can see it if we run a script on either of the below:

SELECT

 

* FROM T_ADDRESS where customer_no = 99217
SELECT * FROM T_CUSTOMER where customer_no = 99217

A bit odd isn't it?

Paul.

 

 

Parents
  • $organization


    It is worth checking to see if the customer has a default Salutation (TX_CUST_SAL).  If the customer doesn’t have one then they won’t appear in the search results.

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Paul White
    Sent: 05 September 2011 15:07
    To: Nick Insell
    Subject: [Tessitura Ticketing Forum] Constituent DELETED?!

     

    Hello there,

    I've raised two tickets today so I thought that I'd throw issue number three out to everyone else instead!

    A colleague was updating address details on a Constituent and got an error. They clicked 'okay' or whatever was on the window that popped up and now when we try to find the Constituent we get 'There were no records matching the given criteria'.

    We've tried searching for account number, address etc but cannot access the account on Tess. Yet in SQL we can see it if we run a script on either of the below:

    SELECT

     

    * FROM T_ADDRESS where customer_no = 99217
    SELECT * FROM T_CUSTOMER where customer_no = 99217

    A bit odd isn't it?

    Paul.

     

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    Mae’r ohebiaeth hon at ddefnydd y derbynnydd/derbynyddion bwriadedig yn unig. Os nad chi yw’r derbynnydd/derbynyddion bwriadedig, nodwch fod dosbarthu, copïo neu ddefnyddio’r ohebiaeth hon neu’r wybodaeth ynddi mewn unrhyw ffordd wedi ei wahardd yn gyfangwbl a gall fod yn anghyfreithlon. Os ydych wedi derbyn yr ohebiaeth hon trwy gamgymeriad a fyddech cystal â’i ddychwelyd i’r anfonwr. Yn yr achos hwn byddem yn ddiolchgar pe gallech hefyd anfon yr ohebiaeth at administrator@wmc.org.uk ac yna dileu’r e-bost a dinistrio unrhyw gopïau ohono. Cwmni cyfyngedig dan warrant, cofrestrwyd yng Nghymru a Lloegr. Rhif Cwmni 3221924. Rhif Elusen 1060458. Swyddfa gofrestredig: Plas Bute, Bae Caerdydd, Caerdydd CF10 3AL

    This communication is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s) please note that any form of distribution, copying or use of this communication or the information in it is strictly prohibited and may be unlawful.If you have received this communication in error please return it to the sender. In this event would be grateful if you would also copy the communication to administrator@wmc.org.uk then delete the email and destroy any copies of it. A company limited by guarantee, registered in England and Wales. Company number 3221924. Charity number 1060458. Registered office: Bute Place, Cardiff Bay, Cardiff CF10 5AL
Reply
  • $organization


    It is worth checking to see if the customer has a default Salutation (TX_CUST_SAL).  If the customer doesn’t have one then they won’t appear in the search results.

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Paul White
    Sent: 05 September 2011 15:07
    To: Nick Insell
    Subject: [Tessitura Ticketing Forum] Constituent DELETED?!

     

    Hello there,

    I've raised two tickets today so I thought that I'd throw issue number three out to everyone else instead!

    A colleague was updating address details on a Constituent and got an error. They clicked 'okay' or whatever was on the window that popped up and now when we try to find the Constituent we get 'There were no records matching the given criteria'.

    We've tried searching for account number, address etc but cannot access the account on Tess. Yet in SQL we can see it if we run a script on either of the below:

    SELECT

     

    * FROM T_ADDRESS where customer_no = 99217
    SELECT * FROM T_CUSTOMER where customer_no = 99217

    A bit odd isn't it?

    Paul.

     

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    Mae’r ohebiaeth hon at ddefnydd y derbynnydd/derbynyddion bwriadedig yn unig. Os nad chi yw’r derbynnydd/derbynyddion bwriadedig, nodwch fod dosbarthu, copïo neu ddefnyddio’r ohebiaeth hon neu’r wybodaeth ynddi mewn unrhyw ffordd wedi ei wahardd yn gyfangwbl a gall fod yn anghyfreithlon. Os ydych wedi derbyn yr ohebiaeth hon trwy gamgymeriad a fyddech cystal â’i ddychwelyd i’r anfonwr. Yn yr achos hwn byddem yn ddiolchgar pe gallech hefyd anfon yr ohebiaeth at administrator@wmc.org.uk ac yna dileu’r e-bost a dinistrio unrhyw gopïau ohono. Cwmni cyfyngedig dan warrant, cofrestrwyd yng Nghymru a Lloegr. Rhif Cwmni 3221924. Rhif Elusen 1060458. Swyddfa gofrestredig: Plas Bute, Bae Caerdydd, Caerdydd CF10 3AL

    This communication is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s) please note that any form of distribution, copying or use of this communication or the information in it is strictly prohibited and may be unlawful.If you have received this communication in error please return it to the sender. In this event would be grateful if you would also copy the communication to administrator@wmc.org.uk then delete the email and destroy any copies of it. A company limited by guarantee, registered in England and Wales. Company number 3221924. Charity number 1060458. Registered office: Bute Place, Cardiff Bay, Cardiff CF10 5AL
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