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Exchanging subs package tickets

Martin Keen (Past Member)
$organization

Hi there folks,

I'm just wondering how you other subscription based organisations deal with exchanges.  We will be using subs packages - they're flexible, so there is no Master or Rollover to worry about.  

Do you exchange within the original order or do you do the exchange in a separate order?  Would you mind letting me know your logic as to which way you've chosen?  

Thanks!

Martin

Parents
  • $organization

    We complete our exchanges in a separate MOS. It allows us to track exchange orders and it allows us to have an exchange fee automatically apply when a ticket is returned in the order.

     

    We have 2 exchange MOS: Exchanges and Phone Exchanges. For the regular Exchange MOS, there are no additional fees for extra ticket purchase and a convenience charge is applied for Phone Exchanges.

     

    Please update your records to include my new e-mail address: KDiche@SCFTA.org
    _______________________________________________________
    Karen Diche
    Manager, Season Tickets
    Segerstrom Center for the Arts
    600 Town Center Drive, Costa Mesa, CA 92626
    T (714) 556-2122 x 4359   F (714) 755-7477   E KDiche@SCFTA.org

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Martin Keen
    Sent: Tuesday, August 30, 2011 4:33 PM
    To: Diche, Karen
    Subject: [Tessitura Ticketing Forum] Exchanging subs package tickets

     

    Hi there folks,

    I'm just wondering how you other subscription based organisations deal with exchanges.  We will be using subs packages - they're flexible, so there is no Master or Rollover to worry about.  

    Do you exchange within the original order or do you do the exchange in a separate order?  Would you mind letting me know your logic as to which way you've chosen?  

    Thanks!

    Martin




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

    



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Reply
  • $organization

    We complete our exchanges in a separate MOS. It allows us to track exchange orders and it allows us to have an exchange fee automatically apply when a ticket is returned in the order.

     

    We have 2 exchange MOS: Exchanges and Phone Exchanges. For the regular Exchange MOS, there are no additional fees for extra ticket purchase and a convenience charge is applied for Phone Exchanges.

     

    Please update your records to include my new e-mail address: KDiche@SCFTA.org
    _______________________________________________________
    Karen Diche
    Manager, Season Tickets
    Segerstrom Center for the Arts
    600 Town Center Drive, Costa Mesa, CA 92626
    T (714) 556-2122 x 4359   F (714) 755-7477   E KDiche@SCFTA.org

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Martin Keen
    Sent: Tuesday, August 30, 2011 4:33 PM
    To: Diche, Karen
    Subject: [Tessitura Ticketing Forum] Exchanging subs package tickets

     

    Hi there folks,

    I'm just wondering how you other subscription based organisations deal with exchanges.  We will be using subs packages - they're flexible, so there is no Master or Rollover to worry about.  

    Do you exchange within the original order or do you do the exchange in a separate order?  Would you mind letting me know your logic as to which way you've chosen?  

    Thanks!

    Martin




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

    



_______________________________________________________________________
    Privileged And Confidential Communication. This electronic transmission, and any documents attached hereto, (a) are protected by the Electronic Communications Privacy Act (18 USC �� 2510-2521), (b) may contain confidential and/or legally privileged information, and (c) are for the sole use of the intended recipient named above. If you have received this electronic message in error, please notify the sender and delete the electronic message. Any disclosure, copying, distribution, or use of the contents of the information received in error is strictly prohibited.
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