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Exchanging subs package tickets

Martin Keen (Past Member)
$organization

Hi there folks,

I'm just wondering how you other subscription based organisations deal with exchanges.  We will be using subs packages - they're flexible, so there is no Master or Rollover to worry about.  

Do you exchange within the original order or do you do the exchange in a separate order?  Would you mind letting me know your logic as to which way you've chosen?  

Thanks!

Martin

  • $organization

    We do our exchanges in a separate order under MOS Exchange. Mainly for easy tracking and to keep separate from the original subscription.

     

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Martin Keen
    Sent: Wednesday, 31 August 2011 9:33 AM
    To: Brenda Fehlberg
    Subject: [Tessitura Ticketing Forum] Exchanging subs package tickets

     

    Hi there folks,

    I'm just wondering how you other subscription based organisations deal with exchanges.  We will be using subs packages - they're flexible, so there is no Master or Rollover to worry about.  

    Do you exchange within the original order or do you do the exchange in a separate order?  Would you mind letting me know your logic as to which way you've chosen?  

    Thanks!

    Martin




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    We complete our exchanges in a separate MOS. It allows us to track exchange orders and it allows us to have an exchange fee automatically apply when a ticket is returned in the order.

     

    We have 2 exchange MOS: Exchanges and Phone Exchanges. For the regular Exchange MOS, there are no additional fees for extra ticket purchase and a convenience charge is applied for Phone Exchanges.

     

    Please update your records to include my new e-mail address: KDiche@SCFTA.org
    _______________________________________________________
    Karen Diche
    Manager, Season Tickets
    Segerstrom Center for the Arts
    600 Town Center Drive, Costa Mesa, CA 92626
    T (714) 556-2122 x 4359   F (714) 755-7477   E KDiche@SCFTA.org

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Martin Keen
    Sent: Tuesday, August 30, 2011 4:33 PM
    To: Diche, Karen
    Subject: [Tessitura Ticketing Forum] Exchanging subs package tickets

     

    Hi there folks,

    I'm just wondering how you other subscription based organisations deal with exchanges.  We will be using subs packages - they're flexible, so there is no Master or Rollover to worry about.  

    Do you exchange within the original order or do you do the exchange in a separate order?  Would you mind letting me know your logic as to which way you've chosen?  

    Thanks!

    Martin




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

    



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  • $organization

    We do exchanges in the original order because we almost always have time-sensitive pricing, and on an exchange we want to honor the subscriber's original price based on their original order date, not the date of the exchange, and backdating a brand new order seemed to us to cancel out a chunk of the usefulness we would have gained by exchanging in a separate order. We also do not charge a fee for our subscribers to exchange, so fees had no effect on the decision in our case.

    Our reps also find it's much easier to assist patrons having all their sub tickets in front of them in one place, since patrons often want to make changes to multiple shows from the pkg at the same time. So not having to swap orders to see the other tickets has made things easier in that regard.