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Delete Price Map

Tina Treants
$organization

Hi All

We have a little problem. We sold tickets to a performance and then the price was changed. SO,

  • We created new price maps which we associated to the existing price type in the production (we had the end date of the old and the start date of the new separated by 1 minute)
  • We went back in, returned the tickets so no sales exist with the old map

But now the performance sales by price type report incorrectly DOUBLES the sales information provided in the Season Overview (which shows the right info)!

I have been playing around within our TEST environment with:

  • Start/End date
  • Inactivating the price map in Facility Manager
  • Deleting the map from the performance

and the only thing that  fixes it is to delete the map from the build. The documentation says NOT to delete a price map once it has been used but since we returned all the tickets that used that map, is it still used?

Thanks in advance for any help!

Tina Treants
Arvada Center

 

  • $organization

    Hi Tina,

     

    If I’m following your question correctly, you’ve returned the tickets and the report is still including the revenue from the returns?  If so, that doesn’t sound like a set up issue but rather a reporting glitch and I would put in a support  ticket.    

     

    Susan M. Crockett

    Chief Information Officer

    Ruth Eckerd Hall & The Historic Capitol Theatre

    1111 N. McMullen Booth Rd.  l  Clearwater, FL 33759

    727.712.2757   l   Fax: 727.791.6020

    scrockett@rutheckerdhall.net

     

    This email and any files transmitted with it are confidential and intended solely for the use of the intended individual or entity.  If you have received this email in error please notify the sender.  You are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information received in error is strictly prohibited.

     

    From: Tina Treants [mailto:bounce-tinatreants8809@tessituranetwork.com]
    Sent: Thursday, August 25, 2011 12:07 PM
    To: Susan Crockett
    Subject: [Tessitura Ticketing Forum] Delete Price Map

     

    Hi All

    We have a little problem. We sold tickets to a performance and then the price was changed. SO,

    • We created new price maps which we associated to the existing price type in the production (we had the end date of the old and the start date of the new separated by 1 minute)
    • We went back in, returned the tickets so no sales exist with the old map

    But now the performance sales by price type report incorrectly DOUBLES the sales information provided in the Season Overview (which shows the right info)!

    I have been playing around within our TEST environment with:

    • Start/End date
    • Inactivating the price map in Facility Manager
    • Deleting the map from the performance

    and the only thing that  fixes it is to delete the map from the build. The documentation says NOT to delete a price map once it has been used but since we returned all the tickets that used that map, is it still used?

    Thanks in advance for any help!

    Tina Treants
    Arvada Center

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Former Member
    Former Member $organization
    You can delete a price map that was previously associated, I switch them out all the time.  The doubling is usually the number of tickets, not usually the revenue and that is because you have more than one price map that is marked as "ticket price" and most reports pull number of tickets by counting the "ticket price" price maps.
    On Aug 25, 2011, at 12:07 PM, "Tina Treants" <bounce-tinatreants8809@tessituranetwork.com> wrote:

    Hi All

    We have a little problem. We sold tickets to a performance and then the price was changed. SO,

    • We created new price maps which we associated to the existing price type in the production (we had the end date of the old and the start date of the new separated by 1 minute)
    • We went back in, returned the tickets so no sales exist with the old map

    But now the performance sales by price type report incorrectly DOUBLES the sales information provided in the Season Overview (which shows the right info)!

    I have been playing around within our TEST environment with:

    • Start/End date
    • Inactivating the price map in Facility Manager
    • Deleting the map from the performance

    and the only thing that  fixes it is to delete the map from the build. The documentation says NOT to delete a price map once it has been used but since we returned all the tickets that used that map, is it still used?

    Thanks in advance for any help!

    Tina Treants
    Arvada Center

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!