cancelling an invoice

For subscriptions, one option this year is a 12 month payment from May 2009-April 2010.  We will print and mail out our season's tickets in July.  When the order is received we pay it to invoice and set up a schedule so that we can print the tickets.

One constituent just signed up for "Easy Pay" last week.  The order was paid through an invoice payment method and a schedule was created.  However they cancelled the next day.  How do you cancel an invoice and its schedule?  Tessitura does not seem to like a negative payment to an invoice type so if anyone knows a way around this or can tell me what I'm missing, that would be great!

Thanks so much,

Duane

 

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

For subscriptions, one option this year is a 12 month payment from May 2009-April 2010.  We will print and mail out our season's tickets in July.  When the order is received we pay it to invoice and set up a schedule so that we can print the tickets.

One constituent just signed up for "Easy Pay" last week.  The order was paid through an invoice payment method and a schedule was created.  However they cancelled the next day.  How do you cancel an invoice and its schedule?  Tessitura does not seem to like a negative payment to an invoice type so if anyone knows a way around this or can tell me what I'm missing, that would be great!

Thanks so much,

Duane

 

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!