cancelling an invoice

For subscriptions, one option this year is a 12 month payment from May 2009-April 2010.  We will print and mail out our season's tickets in July.  When the order is received we pay it to invoice and set up a schedule so that we can print the tickets.

One constituent just signed up for "Easy Pay" last week.  The order was paid through an invoice payment method and a schedule was created.  However they cancelled the next day.  How do you cancel an invoice and its schedule?  Tessitura does not seem to like a negative payment to an invoice type so if anyone knows a way around this or can tell me what I'm missing, that would be great!

Thanks so much,

Duane

 

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If the invoice was generated by a ticket order return the seats.  Put the negative value from the order On Account and save the order.  In the constituent record pay the difference on the invoice using the On Account balance. 

Best,

 

Anna

 

 

Anna E. Wessely Manager Asia Pacific/Senior Application Specialist Tessitura Network +1 888 643 5778 ext 308  awessely@tessituranetwork.com

The invoice schedule sits outside the order so I have used our Internal Adjustment payment method to solve the issue.

Jeri and Anna, thank you very much for your assistance!

Duane