Hi all,
We need to re-vamp our training program, and I'm wondering if anyone has training materials that really work for your organization, and if so, would you be willing to share? It could be as simple as an outline, or something that's extremely complex, or anywhere in between.
Thanks in advance for anything you are wiling to share.
Best, Lesley
Hey Lesley,
We have a step by step “cheat sheet” on many single ticket and exchange procedures that we send to our venue for their ticket reps to use. I’d be happy to email it to you. I’m not sure if it would be helpful or not, but it’s yours if you like.
Chris
Christopher Cuhel, Patron Services Manager
First Stage
Transforming Lives Through Theater
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lesley ChaneySent: Wednesday, July 27, 2011 7:21 PMTo: Christopher CuhelSubject: [Tessitura Ticketing Forum] Training materials
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hello Christopher,
In reading your post, I was wondering if you could also send me a copy. We are first year users in Tessitura and I know that we could really benefit from having this on hand. Thanks for sharing.
Hi Christopher,
I would also like a copy. We are in the process of fleshing out our training program and could use a variety of perspectives/input. Anything you have could be useful.
Thanks,
Jeremy
Christopher,
Like others, I'd love to see your documentation - I suspect it'd be very useful (if only as a starting point) for me to use for ideas as to how to set up our system. We're in the design phase and haven't gone live yet.
Martin
I'd love to have a copy of your "cheat sheet" as well!
Susannah
Looks like we are all thinking along the same lines, as I am working on a training program too:) I'm especially looking for any documents that are examples of "Class Outlines" or "Pop Quizzes", if anyone comes across something like that. I am working on vamping our program here in the next few weeks and would be happy to share with everyone else once I get it together.