We are in the first phase of implementing N-Scan with the plan to start using Print at Home ticketing shortly. How do other users deal with scanning group tickets?
Do you somehow print a whole load of bar-codes onto 1 "print at home" ticket, do your groups only scan the group organisers "print at home" ticket or do you scan all tickets in the order - ie 50 (or however many are in the group) sheets of paper?
Hi Liz,
This issue was raised by our front of house staff when we were training on N-Scan as a possible problem.
We investigated at the time and didn't see any work around except to scan each ticket. We have since implemented and are doing this and front of house have had no problems with it.
As Caryl mentioned the key is to have the staff inform the customers to have the tickets separated and ready.