We are in the first phase of implementing N-Scan with the plan to start using Print at Home ticketing shortly. How do other users deal with scanning group tickets?
Do you somehow print a whole load of bar-codes onto 1 "print at home" ticket, do your groups only scan the group organisers "print at home" ticket or do you scan all tickets in the order - ie 50 (or however many are in the group) sheets of paper?
We're not doing PAHT yet, but I suspect that we would do exactly the same as we do for groups with hard tickets at the moment, which is scan each individual ticket. Our FOH staff are briefed to ask customers to seperate their tickets so that each person is holding thier own ticket and this seems to work for us.
Caryl