Ticket Fees by Payment Method?

Mary Dahlsten $organization over 14 years ago

We're looking to waive our processing fee on any cash/check orders but increase the fee for those patrons using a credit card. I have been playing with the Fees area but do not see fee rules determined by Payment method as an option. Does anyone have any suggestions or have any insight as to how we might go about this?

Many thanks and see you all in Orlando!!

Parents

Mardi Osborn $organization over 14 years ago

We are doing a similar thing here in Australia. Our promoters may choose to pass the credit card fees on to the consumer. We handle this by creating separate cash and credit card price types and then assign fees based on the Price Type.

Let me know if you would like more information on our set up.

Thanks and regards,
Mardi.

Mardi Osborn
Manager Client and Ticketing Services
The Arts Centre
Melbourne VIC
Australia
T: +613 9281 8322
E: mardi.osborn@theartscentre.com.au
W: http://www.theartscentre.com.au

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kevin Sheehan
Sent: Wednesday, 22 June 2011 3:28 AM
To: Mardi Osborn
Subject: RE: [Tessitura Ticketing Forum] Ticket Fees by Payment Method?

And at this time, the only way to handle this would be manually. Either manually add the fee or manually override it.

Kevin Sheehan
Senior Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mary Dahlsten
Sent: Tuesday, June 21, 2011 1:08 PM
To: Kevin Sheehan
Subject: RE: [Tessitura Ticketing Forum] Ticket Fees by Payment Method?

Didn't even think this might be an issue-thank you both for bringing it to my attention. It would be terrible if we got into hot water over something like this!

Mary
From: Christopher Cuhel <bounce-christophercuhel9903@tessituranetwork.com>
Sent: 6/21/2011 11:51:39 AM
Hi Mary,

I just wanted to send a warning about fees. I know that you can have issues with credit card companies if they are made aware that you are charging more of a fee for credit card purchases than you are for cash/check. You may want to make sure that you are in compliance with this before making a move. I’d hate to see your organization get dinged on the fees because of this.

Best,

Christopher Cuhel, Patron Services Manager
First Stage
Transforming Lives Through Theater

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mary Dahlsten
Sent: Tuesday, June 21, 2011 11:48 AM
To: Christopher Cuhel
Subject: [Tessitura Ticketing Forum] Ticket Fees by Payment Method?

We're looking to waive our processing fee on any cash/check orders but increase the fee for those patrons using a credit card. I have been playing with the Fees area but do not see fee rules determined by Payment method as an option. Does anyone have any suggestions or have any insight as to how we might go about this?

Many thanks and see you all in Orlando!!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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Mardi Osborn $organization over 14 years ago

We are doing a similar thing here in Australia. Our promoters may choose to pass the credit card fees on to the consumer. We handle this by creating separate cash and credit card price types and then assign fees based on the Price Type.

Let me know if you would like more information on our set up.

Thanks and regards,
Mardi.

Mardi Osborn
Manager Client and Ticketing Services
The Arts Centre
Melbourne VIC
Australia
T: +613 9281 8322
E: mardi.osborn@theartscentre.com.au
W: http://www.theartscentre.com.au

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kevin Sheehan
Sent: Wednesday, 22 June 2011 3:28 AM
To: Mardi Osborn
Subject: RE: [Tessitura Ticketing Forum] Ticket Fees by Payment Method?

And at this time, the only way to handle this would be manually. Either manually add the fee or manually override it.

Kevin Sheehan
Senior Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mary Dahlsten
Sent: Tuesday, June 21, 2011 1:08 PM
To: Kevin Sheehan
Subject: RE: [Tessitura Ticketing Forum] Ticket Fees by Payment Method?

Didn't even think this might be an issue-thank you both for bringing it to my attention. It would be terrible if we got into hot water over something like this!

Mary
From: Christopher Cuhel <bounce-christophercuhel9903@tessituranetwork.com>
Sent: 6/21/2011 11:51:39 AM
Hi Mary,

I just wanted to send a warning about fees. I know that you can have issues with credit card companies if they are made aware that you are charging more of a fee for credit card purchases than you are for cash/check. You may want to make sure that you are in compliance with this before making a move. I’d hate to see your organization get dinged on the fees because of this.

Best,

Christopher Cuhel, Patron Services Manager
First Stage
Transforming Lives Through Theater

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mary Dahlsten
Sent: Tuesday, June 21, 2011 11:48 AM
To: Christopher Cuhel
Subject: [Tessitura Ticketing Forum] Ticket Fees by Payment Method?

We're looking to waive our processing fee on any cash/check orders but increase the fee for those patrons using a credit card. I have been playing with the Fees area but do not see fee rules determined by Payment method as an option. Does anyone have any suggestions or have any insight as to how we might go about this?

Many thanks and see you all in Orlando!!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
No virus found in this message.
Checked by AVG - www.avg.com
Version: 10.0.1382 / Virus Database: 1513/3717 - Release Date: 06/21/11

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Please consider the environment before printing this e-mail.

___________________________________________________

The information in this electronic mail is privileged
and confidential, intended only for use of the individual
or entity named. If you are not the intended recipient,
any dissemination, copying or use of the information is
strictly prohibited. If you have received this transmission
in error please delete it immediately from your system
and inform us by email on info@theartscentre.com.au
____________________________________________________
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