Student Pricing - checking their ID

Hi Angela,

We forced the PAH delivery by using a unique MOS for the student tickets,
and they get in with a promo code. I don't think delivery methods can be
controlled by price types but of course your web designer could customize.

Thanks,
Mary




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Hi Mary,


Is there a way in Tessitura to force a delivery option on one price type,
or did you do this through your web api?


Thanks!


Angela


Kitchener-Waterloo Symphony


From: Mary Mueller
Sent: 6/21/2011 8:36:45 AM


Hi there,

Our "Next" program student tickets are online-only, print-at-home only.
They have a unique ticket design that really stands out, so the usher knows
to see an ID before they scan them in to the theater. We add messaging
everywhere along the buy path, on the e-receipt & the print-at-home ticket
itself explaining that they must present their student ID along with their
ticket to the ticket-taker at the theater entrance. We also emailed a few
reminder to big shows last season telling them they have to present their
ID.

Before student tickets were print-at-home only they were Will Call only
(still online-only for purchasing, though), and they had to show an ID to
the Box Office staffer in order to get their ticket.

Good luck!
Mary

Mary Mueller
Assistant Director of Ticketing Services
Lyric Opera of Chicago
20 N Wacker Dr Ste 840
Chicago, IL 60606
t: 312-827-5607
f: 312-332-8120
mmueller@lyricopera.org
http://www.lyricopera.org




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Hi,


I was wondering how people got around the issue of student pricing on the
web and checking IDs. Say, for instance, that you offered student prices on
the web - how do you handle the need to see some form of ID?


I was thinking perhaps creating a CSI type so that when the order comes in
using that price type, the box office operator knows to create a CSI and
ask the purchaser to fax or email through their ID.


But I was curious to see what other people did with this one.





Cheers,





Matt





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I think the missing part in all this that I forgot to mention is that we are on Tessitura Network Express Web (TNEW), and the shipping methods are controlled by the MOS. So unless you trigger a MOS shift with a promo code, they get access to all the Modes of Sale.

I think the issue that marketing is trying to solve was to cut off some of those shipping methods if they bought a student ticket. I suspect the solution would involve our box office being vigilant in checking for student price types and then taking any appropriate admin steps to chase up their ID. But great to hear everyone's suggestions. Really good thinking out there.