Greetings to all.
I've set up a new zone map in an existing facility. It's not returning any pricing information, although I can "purchase" tickets in an order. The Web API field <available> is reporting 'N' for the two new zones in the new zone map (I verified the correct zone IDs from T_ZONE).
Oddly enough, when I duplicated one of the malfunctioning performances (in Production Elements), it returned correct pricing information when I purchased a ticket there.
Before I go ahead and duplicate the performances (of which there are dozens, all of which are in packages that would also need to be reconfigured), does anyone have insight into why this error would occur?
Thanks.
-j
Jason,
There is a script that needs to be run when changes are made to facility - zone maps....it's up_update_zone_no I believe. You need to have the season id in order to execute the procedure.
Is that true even if the zone map was created fresh, and the performances in question were created subsequent to it?
Anytime you add a new Zone Map to a facility, the script has to be run. This is a step I've forgotten a couple of times this season. You also need to make sure that the new map is applied to the Prize Zone tab under Facility Manager. A newly created zone has to be applied to the seat maps. I just thought about that step, I've missed it a few times also. :o)
Understood. Off to run a script, then. Thanks for the assist.