Facility Fee questions

We charge a facility fee…

1.        Our fee doesn’t vary by section but by price. Because of this we had to build the fee into the price map so we could attach the appropriate fee to the appropriate price.  Low priced tickets are charged a lower facility fee than the standard fee.

2.       The facility fee is charged in all sections.

3.       We print the total price and then “Includes facility and service charge fees” on our tickets.

4.       We charge the facility fee on all shows – our presentations, resident companies and rentals.

We also have had very few problems with our patrons since the fee is part of the price and not added on top but there are a couple of things to think– if you would normally waive this kind of fee (for donors or other customer service issues) you will not be able to if it is built into the price.  Also it helps to make sure your ads mention the fee – either “includes fee” or “subject to a fee” but either way we have run into problems when we don’t mention that there is a fee. 

Elizabeth Carlock

Director, Ticketing Services

The Granada Theatre 

Hello All!
We are looking towards charging a facility fee and I would like to ask a few questions for those who are using them. 
1) Do you charge the same dollar amount in all sections?
2) Do you charge the facility fee in all sections?
3) Do you post the facility fee on the ticket?
4) Do you charge a facility fee for all productions, ie: even productions brought in by outside producers?
Also-any words of wisdom regarding instituting this type of fee?

I'm comfortable with the technical setup (dedicate price category, dedicated G/L, reporting issues, etc.), but any advice would be appreciated.

Thanks a bunch!

Kindly,

Mark

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We charge a facility fee…

1.        Our fee doesn’t vary by section but by price. Because of this we had to build the fee into the price map so we could attach the appropriate fee to the appropriate price.  Low priced tickets are charged a lower facility fee than the standard fee.

2.       The facility fee is charged in all sections.

3.       We print the total price and then “Includes facility and service charge fees” on our tickets.

4.       We charge the facility fee on all shows – our presentations, resident companies and rentals.

We also have had very few problems with our patrons since the fee is part of the price and not added on top but there are a couple of things to think– if you would normally waive this kind of fee (for donors or other customer service issues) you will not be able to if it is built into the price.  Also it helps to make sure your ads mention the fee – either “includes fee” or “subject to a fee” but either way we have run into problems when we don’t mention that there is a fee. 

Elizabeth Carlock

Director, Ticketing Services

The Granada Theatre 

Hello All!
We are looking towards charging a facility fee and I would like to ask a few questions for those who are using them. 
1) Do you charge the same dollar amount in all sections?
2) Do you charge the facility fee in all sections?
3) Do you post the facility fee on the ticket?
4) Do you charge a facility fee for all productions, ie: even productions brought in by outside producers?
Also-any words of wisdom regarding instituting this type of fee?

I'm comfortable with the technical setup (dedicate price category, dedicated G/L, reporting issues, etc.), but any advice would be appreciated.

Thanks a bunch!

Kindly,

Mark

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!