Facility Fee questions

Mark,

We add facility fees to all tickets sold to performances in our 3 venues.  We actually add it as a price map to all price types during our performance set up.  If the performance is in our venue, the fee gets added.  To the patron, it’s just part of the ticket price and until they receive their ticket (we have fine print added that states ticket price includes facility fee) they don’t realize there is a fee hidden in the ticket price.  We have a flat amount that we add, so we don’t do anything different based on section or venue.

Hope this helps and good luck!!

Teresa

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mark Sackett
Sent: Tuesday, June 07, 2011 12:38 PM
To: Teresa Dean
Subject: [Tessitura Ticketing Forum] Facility Fee questions

Hello All!
We are looking towards charging a facility fee and I would like to ask a few questions for those who are using them. 
1) Do you charge the same dollar amount in all sections?
2) Do you charge the facility fee in all sections?
3) Do you post the facility fee on the ticket?
4) Do you charge a facility fee for all productions, ie: even productions brought in by outside producers?
Also-any words of wisdom regarding instituting this type of fee?

I'm comfortable with the technical setup (dedicate price category, dedicated G/L, reporting issues, etc.), but any advice would be appreciated.

Thanks a bunch!

Kindly,

Mark

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Mark,

We add facility fees to all tickets sold to performances in our 3 venues.  We actually add it as a price map to all price types during our performance set up.  If the performance is in our venue, the fee gets added.  To the patron, it’s just part of the ticket price and until they receive their ticket (we have fine print added that states ticket price includes facility fee) they don’t realize there is a fee hidden in the ticket price.  We have a flat amount that we add, so we don’t do anything different based on section or venue.

Hope this helps and good luck!!

Teresa

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mark Sackett
Sent: Tuesday, June 07, 2011 12:38 PM
To: Teresa Dean
Subject: [Tessitura Ticketing Forum] Facility Fee questions

Hello All!
We are looking towards charging a facility fee and I would like to ask a few questions for those who are using them. 
1) Do you charge the same dollar amount in all sections?
2) Do you charge the facility fee in all sections?
3) Do you post the facility fee on the ticket?
4) Do you charge a facility fee for all productions, ie: even productions brought in by outside producers?
Also-any words of wisdom regarding instituting this type of fee?

I'm comfortable with the technical setup (dedicate price category, dedicated G/L, reporting issues, etc.), but any advice would be appreciated.

Thanks a bunch!

Kindly,

Mark

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!