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Hold Codes in RED for certain MOS

Amy Aldrich
$organization

Hello,

I just ran a ticket import and have the seats I needed on a specific hold code. I ran the import twice, one time to seat orders and left some other orders unseated. For those that are unseated, I just went in to seat the imported order line and when I click on the seats it gives me an error message that says "Seat Unavailable, that seat is not in allocation."  The hold code  itself is Red in color. But, if I change the MOS, it allows me to seat the order no problem.

So my question I guess is it seems like its a property of the MOS with the hold code? However, the order import sat the orders using the hold code no problem. Why is that its just when I manually try to seat the line item this is happening? I am not sure where to look to fix it? I tried MOS in "references" and its not any of the properties in there, (or at least I don't think so).

Any ideas how to be able to seat this?

Thanks!

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  • $organization
    Thank you so much Kevin! If I had a Harry Potter owl, I would fly it to
    you with a prize for you right now.


    >>> "Kevin Sheehan"
    5/13/2011 1:51 PM >>>

    Hi Amy,

    That means something’s off with your allocations. Look on the
    Allocations tab to see which allocation code is on the seats; that code
    (and * for Unassigned counts as a code) needs to be associated with the
    MOS is you are using (you do that in Facility Manager). The order
    import utility does not respect allocations, which is why it would have
    no problem with the seats.

    Kevin Sheehan
    Senior Documentation & Learning Resources Specialist
    Tessitura Network
    +1 888 643 5778 x 329
    ksheehan@tessituranetwork.com




    This message was sent automatically to you by www.tessituranetwork.com
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  • $organization
    Thank you so much Kevin! If I had a Harry Potter owl, I would fly it to
    you with a prize for you right now.


    >>> "Kevin Sheehan"
    5/13/2011 1:51 PM >>>

    Hi Amy,

    That means something’s off with your allocations. Look on the
    Allocations tab to see which allocation code is on the seats; that code
    (and * for Unassigned counts as a code) needs to be associated with the
    MOS is you are using (you do that in Facility Manager). The order
    import utility does not respect allocations, which is why it would have
    no problem with the seats.

    Kevin Sheehan
    Senior Documentation & Learning Resources Specialist
    Tessitura Network
    +1 888 643 5778 x 329
    ksheehan@tessituranetwork.com




    This message was sent automatically to you by www.tessituranetwork.com
    because you subscribed to the Tessitura Ticketing Forum. You may reply
    to this message to post to the Ticketing forum or visit the site to
    search, read and post to the forums. In the interest of keeping the
    forum posts from becoming cluttered, we encourage you to delete previous
    message text from your reply before sending. Thank you!
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