Hello Everyone!
Does anybody know of a way to flag up unwanted customers on Tessitura?
I have already inactivated the record, but very aware that if anyone sees that they will just re-enter the customer in the system.
Is there a simple solution to my problem?
Thanks
Jennie
Jennie,
We also handle these with a CSI, and we add an Action to it (called ATTENTION) which generates a Flag (“READ CSI”) in the constituent header. The flag is very visible and our staff know that they have to read the CSI before doing anything with the patron. Resolving the issue removes the flag. Feel free to contact me if you want more details.
Judy
Judy Anderson
Associate Box Office Manager
Guthrie Theater
612.225.6197
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