Hi all.
We are trying to oncharge credit card fees (a standard set %) to the customer, but only for selected performances.
We are using the Fee utility and charging it at the performance seat level. Calculated with the fee type being rule based.
the issue we have is that when somebody is redeeming a gift voucher, there is no way to tell it only to calcuate the fee on the event and not the gift voucher amount.
Eg $100 ticket is being redeemed with a set percentage credit card fee that the constituent pays. This is done with a $50 gift voucher and $50 via credit card. We only want the $50 on credit card to be calcuated with the fee. At the moment, the constituent is charged a percentage of the total ticket amount, not the credit card amount.
Does anyone else do this? How do you handle partial payments/gift vouchers when calculating a set fee?
thanks
Anna
Hello Anna,
Using the standard fee utility, you could change the "User Can Edit Amount" dropdown to "Yes". If your box office staff knows the credit card fee % they could re-calculate the fee to apply only to the charged amount in this type of transaction.
Payment method isn't an option here, so not sure how else you could do this without some kind of customization. Also if gift vouchers are redeemable online, customization wouold be required here too.
Duane
Hey Duane.
Thanks for the response.
It's exactly what we are doing, i.e. manually calcualting at the box office and contact centre. It was more of an online/web issue.
You are correct, it does require some customization and we'll investigate the cost involved with that and whether it's worth it.
Thanks again for your response.
Anna.