Hey all! We are doing a show that is going to have about 100 or more audience members on the stage of the production. We are already in the middle of the season for this production and have ticketed patrons in the current facility. We need to add these seats somehow without messing up what we already have done for the season. Has anyone tackled this before in Tessi? I don't want to have to change our base facility for just this one show but also need to have a way of selling and seating these patrons. Any help/pointers would be GREATLY appreciated.
Lea Ann ReedManager of SalesKansas City Repertory Theatre
Hi Lea Ann,
Perhaps you could create a new GA performance for those seats. You would have to combine 2 sales reports to see the total income of the production but that’s the first thing I can think of.
Thanks,
Shelley Salinas
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lea Ann Reed Sent: Friday, December 10, 2010 11:25 AM To: Shelley Salinas Subject: [Tessitura Ticketing Forum] Facility Changes for One Show
Lea Ann Reed Manager of Sales Kansas City Repertory Theatre
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We've had the situation a couple of times and handled it a few different ways. In one instance we knew well enough in advance that we copied the facility and have a second version with onstage seating that was used for that production only. Seems like that ship has sailed for you though. Another time we found out about the onstage seats well after the fact. In that case, the onstage seats were intended to be GA and we had an SRO section in the facility anyway. So for the one production we basically borrowed a bunch of the SRO seats, slapped a hold code on them to indicate their intended purpose, and used a separate pricetype and ticket design for those that would display ONSTAGE, despite the absence of any actual section with that description. That was the easiest. The one caveat is that we couldn't sell those online because the zone would've showed up online as SRO and we didn't want to go through custom web coding to handle it for just the one show. It didn't bother us in that case though because there were a LOT of rules and warnings we had to give all the onstage people prior to purchase and didn't really want them to be able to buy online and possibly ignore the fine print. If you have any kind of preexisting standby section in the facility, you could borrow some the seats and it'd be an impermanent solution.
From my experience I'd say onstage seats have a way of coming back, once you've done it once successfully. So you may want to consider just adding it to the facility. But it also sort of depends on whether the onstage seats are a specific configuration, and intended to be assigned seats, vs if the onstage stuff is GA. If they're assigned and arranged specifically, and the configuration is unlikely to ever be the same again for future shows that might also have onstage seating, then changing your facility for this one might not be the tidiest way to go.
I haven't done this, but you could also possibly create a separate facility that is just the onstage seats and basically sell those by themselves as a separate perf, same dates and times, same name. But that might cause confusion down the road if you're ever calculating how many actual performances you had for that production.