We would like to start attaching source codes to promotional codes so we can track our web sales. I understand from the documentation that I do this in TR_WEB_SOURCE_NO, and I only populate the source number and promo code. I tried it with a current offer we have available, but it's only working for some of the orders coming through. I checked the web sales, and while some have the correct source code, others have our generic web source code even though it has the correct price type. Any suggestions? Thank you!
From my understanding of your question - it looks like some people are entering the promo code on the web to purchase tickets and others are not. Attaching a promo and source to an offer doesn't force the change on all sales - customers have to enter the promo code online to get those change to apply.