I'm trying to set up a VIP add-on for a run of performances.
The performances are fixed seat, with 3 price zones, 300 seats.
The VIP add on is not tied to a specific zone, and is limited to 35 people per event.
So the desire is for people to only be able to add on the VIP experience IF they buy a ticket for the event.
They should only be able to buy the VIP experience that correlates to the day they are attending.
And they shouldn't be able to buy more VIP passes than they have tickets for that performance.
So I'm thinking a pricing rule that makes the VIP experience available as an add-on once a ticket has been purchased to X-event is the way to go.
Has anyone done anything like this? I've looked through the documentation, but figured I'd ask before diving in.
Hi Alan,
The biggest challenge with VIP add-ons and pricing rules is that there isn't any functionality in Tessitura to "force add" something to cart in order to trigger a rule, and rules only fire once line items are added to cart. Pricing rules will help, but the tricky part is curating the purchase path so the patron adds everything to cart correctly. In Pittsburgh, we use a message rule with a hyperlink to seat selection for the matching performance of the add-on to get patrons to buy the correct VIP add on. We have a custom site (Not TNEW) so, we can curate the path a bit, but the Guest Services team still runs reporting to check that patrons with the VIP add on have also purchased tickets to the show. Good luck!
Katina
The hyperlink to coinciding add on is pretty slick. If what we're trying now doesn't work that might be an option. Thanks.