I've been tasked with finding out if there is a way to encourage patrons to donate 3% of their ticket order to cover the expense of credit card fees.
Has anyone done this? Is there a way to set it up with the 3% suggested fee donation automatically calculated for them? Do you treat it as a donation or a voluntary add-on fee?
Thanks for feedback on this
Toni
Toni Pittman,
I am not aware of any way to do this out of the box. If anyone else has some ideas, I would be interested in hearing them as well.
But, we ARE doing this, just on our custom donation page rather than on our TNEW side. As you can see on that page, we have the fee as auto-selected but able to be de-selected by the patron. We can control the percentage, which currently calculates at 3%, not that we have ever changed it from that. That all happens within the page itself via JavaScript. Once the donation is made, we have that money going to a user defined fee that is added to the order created by submitting that page. It is not included as part of their donation, but there is a CSI created at the same time as the donation which notes that the credit card fees were also covered which is added on to the donation as a custom field and can thus be tracked by the Development department as needed while Finance can report on the fee like they would any other fee.
With our solution being a fully custom one, I imagine this will not be of much assistance, but there it is. If you have any other questions about our set-up, I would be happy to answer them. Meantime, best of luck!
John A. Moskal II
This is easy in Donate2 (D2), which we use for streaming video "tickets" as well as a few live events, as well as originally intended contributions. Fixed percentage across all payment types...and bonus, add on donation separate from cover costs appears in two checkboxes. For tickets, cover costs only appears if there's an add on donation, because ticket prices aren't fungible, so it has to roll to a contribution, and D2 doesn't offer it at all unless a contribution gets the ball rolling. I don't know if this is strictly a D2 thing, or it's this way because of some barrier in the Tessitura API.