We recently had an instance of someone making a purchase with a stolen credit card. When the bank found out they, of course, reversed the charge on the credit card. The transaction, however, still exists in Tessitura. How is anyone adjusting for charge backs like this in Tessitura?
We have a bad debt GL and a payment method associated with it. So the tickets get returned and the box office uses the "chargeback" payment method to balance the order.