We recently had an instance of someone making a purchase with a stolen credit card. When the bank found out they, of course, reversed the charge on the credit card. The transaction, however, still exists in Tessitura. How is anyone adjusting for charge backs like this in Tessitura?
We have a bad debt GL and a payment method associated with it. So the tickets get returned and the box office uses the "chargeback" payment method to balance the order.
We have a payment method set up called “Bankcard Chargeback” which is only accessible by a few user groups consisting of Tessitura super users who also have to deal with financial reconciliation frequently. A negative payment using that method is made in the client and applied against the appropriate GL account. It seems to work quite well.
Monica Martin
Database Administrator
Oregon Shakespeare Festival
www.osfashland.org
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Joseph Yoga Sent: Thursday, October 21, 2010 11:09 AM To: Monica Martin Subject: [Tessitura Ticketing Forum] Charge Backs
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