Allocation codes might be your best fix for this.
That was going to be my suggestion as well. I know custom sites can sell hold codes online. If TNEW can do it out of the box, I forget how.
When we do something like this with, say, ASL, we do a Mode of Sale shift with an Allocation tied to that MOS. That helps us ensure that only people that need the service (hopefully) buy those tickets. We also put specific messaging on that specific performance in TNEW with a link to the same show with the code embedded and removing any prior promo code to avoid that roadblock.
Thank you all for your replies! Very helpful!
You are v15 I'm assuming. The v16 Special Seat Notification (tessitura.com) might be of interest.
Thanks Heath! You are correct, my organization is still on v15. But will keep this suggestion in mind for the future when we do upgrade to v16.
Me too. "v16 On My Mind" sounds like a potential #Tessiturians hit for this year.