Internet Pricing issue

Are you using select your own seat?  If so, the zone changes may have broken your select your own seat map.  Frequently the way SYOS maps are built, zone changes cause problems.  Probably the best thing to do is to open a help ticket.

Kevin Sheehan

Documentation & Learning Resources Specialist

Tessitura Network

1 888 643 5778 ext 329 Office

ksheehan@tessituranetwork.com

Hello,

We've run into an issue with only some prices being available online for a single event that I hope someone can help us with!

The Problem: We can sell tickets online at the Gala price and Price A, but experience an error with Prices B-E, even though there is plenty of inventory available. We have no trouble selling any price in Tessitura, just online.

The concert was originally setup on a zone map using prices Gala, A, B, C, D, but was restructured to add on Price E. The extra price was added on to the associated price map and was available to sell in Tessitura without an issue. The rezoning was originally done through the Season Maintenance to avoid the need to run SQL processes, but in light of the online error message, we rezoned the original facility zone map and ran the process for the specific season. We also recreated a new price map from scratch in case that was the problem, but it didn’t help either.

Any suggestions on what we missed?

Thank you for your help!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Are you using select your own seat?  If so, the zone changes may have broken your select your own seat map.  Frequently the way SYOS maps are built, zone changes cause problems.  Probably the best thing to do is to open a help ticket.

Kevin Sheehan

Documentation & Learning Resources Specialist

Tessitura Network

1 888 643 5778 ext 329 Office

ksheehan@tessituranetwork.com

Hello,

We've run into an issue with only some prices being available online for a single event that I hope someone can help us with!

The Problem: We can sell tickets online at the Gala price and Price A, but experience an error with Prices B-E, even though there is plenty of inventory available. We have no trouble selling any price in Tessitura, just online.

The concert was originally setup on a zone map using prices Gala, A, B, C, D, but was restructured to add on Price E. The extra price was added on to the associated price map and was available to sell in Tessitura without an issue. The rezoning was originally done through the Season Maintenance to avoid the need to run SQL processes, but in light of the online error message, we rezoned the original facility zone map and ran the process for the specific season. We also recreated a new price map from scratch in case that was the problem, but it didn’t help either.

Any suggestions on what we missed?

Thank you for your help!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!