Hello everyone,
Does anyone know how to make zip codes a required field in the online purchase path when entering a card? We are running Tessitura & TNEW v15 and use WorldPay as our online portal.
We have recently had a wave of chargebacks filed as fraudulent. I spoke with our credit card provider and they suggested adding a required zip code field to cut back on the fraudulent chargebacks and make fighting them easier. According to them, banks consider the billing zip code to be another form of authorization that cannot be found on the card, which combats stolen cards. We currently have the CVV as a required field. It is clear the information used to create an account in TNEW is not imported into WorldPay, so patrons would have to re-enter it when entering the card.
Any thoughts about adding this field or fighting these chargebacks is greatly appreciated.
-Luke
Hello Luke! This is Amelia with Tessitura Network Support. We’re happy to assist you with this. I’ve created a Support ticket where we’ll work with you to find a resolution. We’ll also relay our findings from that ticket in this forum post, but if you have any other questions or concerns in the meanwhile please let us know.
Have there been any updates to this post? We are also experiencing a wave of fraudulent transactions through our TNEW site and are trying to find a way of preventing them.
Us too, and all within the last week or two. I have a ticket in to Tessitura to see what we can do, but I'm open to ideas from everyone