Hello! We have at times run into the problem of groups not being properly checked in. Outside of shoring up training and our group entry process - does anyone else have a stop-gap for handling this in Tessitura? While we could still mark them attended with Group Order Entry, the attendance date in T_Attendance is incorrect if it's caught after the fact.
Has anyone written a clever procedure for this they'd be willing to share? Or have another way of handling?
Hi Michelle thanks for posting! Wondering if it could be beneficial to cross-post to the Ticketing & Admissions Community Group too? Hopefully you'll receive a response over there.- Gill Tasker, Community Manager
Hello,
We have a pretty solid procedure for this. Email me at lhoward@amazeum.org if you want to chat more!
We are also looking for this! During our recent FY closeout, I was doing the attendance audit and had to go back in and check in at least 50% of our groups from that fiscal year. Thankfully we don't use the attendance date (we go by performance date), but in case we ever decide to do go the attendance date route this would be great to know.
Thanks Lidija! We decided to move forward with a custom, nightly procedure. I'll email you!