• Replies 4 replies
  • Subscribers 414 subscribers
  • Views 123 views
  • Users 0 members are here
Related

Does your organization delay print at home (PAH) tickets and more questions?

Christina DeYoung
$organization

We are considering delaying our PAH tickets to be sent 2 weeks prior to each performance and curious if others do this and why you chose to?

  1. What types of venues practice delayed PAH ticket sending?
  2. Have there been any drawbacks in doing so?
  3. What do you like or don't like about delaying PAH?
  4. What main comments are heard from patrons or outside renters/promoters?
  5. Has it reduced 2nd/3rd party resale?
  6. What type of copy do you include if using TNEW? and what areas of TNEW or system tables to you use for messaging?

Thank you for any insight or advice.

Parents
  • $organization

    Hi Christina,
    We delay printing PAH tickets but don't have a set time frame for doing so. We're a receiving house but also put on our own events, so we can sometimes send tickets out instantly, but more often than not will be waiting for Promoters to sign off ticket designs, or we are holding back tickets due to it being a high profile event.
    We just have generic messaging saying that tickets will be sent nearer to the event, so customers often get in touch to ask about the whereabouts of their tickets, so that is a drawback, but if you have a set time frame, then you shouldn't have this issue.
    We don't use TNEW as we have a fully custom website, so I can't help with where we are adding messaging, but we just have very generic messaging on the order confirmation screen and also the order confirmation emails.
    It hasn't really reduced 3rd party re-sale at all, if people are going to sell, they still will do this.
    What we have found useful, is if we know specifically that tickets won't be sent until a certain date due to a specific high-profile event, then we make sure that this is messaged in the event copy and that our contact centre can give that information if customers are booking over the phone.

    Caryl

Reply
  • $organization

    Hi Christina,
    We delay printing PAH tickets but don't have a set time frame for doing so. We're a receiving house but also put on our own events, so we can sometimes send tickets out instantly, but more often than not will be waiting for Promoters to sign off ticket designs, or we are holding back tickets due to it being a high profile event.
    We just have generic messaging saying that tickets will be sent nearer to the event, so customers often get in touch to ask about the whereabouts of their tickets, so that is a drawback, but if you have a set time frame, then you shouldn't have this issue.
    We don't use TNEW as we have a fully custom website, so I can't help with where we are adding messaging, but we just have very generic messaging on the order confirmation screen and also the order confirmation emails.
    It hasn't really reduced 3rd party re-sale at all, if people are going to sell, they still will do this.
    What we have found useful, is if we know specifically that tickets won't be sent until a certain date due to a specific high-profile event, then we make sure that this is messaged in the event copy and that our contact centre can give that information if customers are booking over the phone.

    Caryl

Children