Does your organization delay print at home (PAH) tickets and more questions?

Hi Christina,
We delay printing PAH tickets but don't have a set time frame for doing so. We're a receiving house but also put on our own events, so we can sometimes send tickets out instantly, but more often than not will be waiting for Promoters to sign off ticket designs, or we are holding back tickets due to it being a high profile event.
We just have generic messaging saying that tickets will be sent nearer to the event, so customers often get in touch to ask about the whereabouts of their tickets, so that is a drawback, but if you have a set time frame, then you shouldn't have this issue.
We don't use TNEW as we have a fully custom website, so I can't help with where we are adding messaging, but we just have very generic messaging on the order confirmation screen and also the order confirmation emails.
It hasn't really reduced 3rd party re-sale at all, if people are going to sell, they still will do this.
What we have found useful, is if we know specifically that tickets won't be sent until a certain date due to a specific high-profile event, then we make sure that this is messaged in the event copy and that our contact centre can give that information if customers are booking over the phone.

Caryl

Thank you for your insight Caryl

Hi Christina,

What types of venues practice delayed PAH ticket sending?
We are a Theatre company that sometimes hires our spaces to external performing arts. Performancespaces range from 100 GA to 889 end stagestall and balcony

Have there been any drawbacks in doing so?
v15.1? But no - it's a great feature.  I don't get that there is no PAH on/off toggle on the production page.  It's a lot of work to not have PAH on some performances.

What do you like or don't like about delaying PAH?
Messaging the transition from immediate to delayed is a bit of a .  I'm looking forward to mobile tickets a little but I'd love the cover htm to be able to be injected with a preshow html template.  I've only done it by hand and it's a bit of a mission (but it works). Having tickets preshow and confiormation separately is bad design

What main comments are heard from patrons or outside renters/promoters?
Not having a subscription sent in one load of 10-100 tickets. and just the ones you need tomorrow is great.  The promoters not getting scalped is welcome.  Patrons get it.  The only thing is a gift ticket that they want to give someone.  That's handlable by a pretty html template.

Has it reduced 2nd/3rd party resale?
That was the original intent years ago when we were hand coding delivery. And yes it made a difference.  But then again we were sending them 1am day of performance,

What type of copy do you include if using TNEW? and what areas of TNEW or system tables to you use for messaging?
Naming the delivery method what it does like tickets sent 24hours prior. The customer wants to see on their confirmation a delivery method that makes sense.  Print at Home, Delayed Delivery etc are obscure.  Also extra messaging unpacking that is always welcome.  You can't over communicate that a persons $100 is definitely on it's way

Just a note our current rules are 52 hours prior

Thank you so much for your info Heath!