The Frozen Gift Certificate

This has happened to us before.  After closing & posting the batch, we were able to access the Gift Certificate….if it doesn’t work the same day, you may have to wait till the following day.

Lisa Pinter

Director of Audience Services

McCarter Theatre

Princeton, NJ  08540

(609) 258-0580

www.mccarter.org

Hello All,

In trying to pay a subscription order out with a gift certificate balance, the following error window reads:

"Gift Certificate_is in use in Batch_and could not be locked"

This batch is currently in session today. Will closing the batch allow access to the gift certificate?

Any assistance is very much appreciated!

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