The Frozen Gift Certificate

Hi Malcolm,

We get this from time to time as well, and closing the batch will clear it. I think there might be a shared report out there somewhere, that, when you run it, will clear the lock without closing the batch. But I could be dreaming!

Cheers,

Kathleen

Hello All,

In trying to pay a subscription order out with a gift certificate balance, the following error window reads:

"Gift Certificate_is in use in Batch_and could not be locked"

This batch is currently in session today. Will closing the batch allow access to the gift certificate?

Any assistance is very much appreciated!

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This has happened to us before.  After closing & posting the batch, we were able to access the Gift Certificate….if it doesn’t work the same day, you may have to wait till the following day.

Lisa Pinter

Director of Audience Services

McCarter Theatre

Princeton, NJ  08540

(609) 258-0580

www.mccarter.org

Hello All,

In trying to pay a subscription order out with a gift certificate balance, the following error window reads:

"Gift Certificate_is in use in Batch_and could not be locked"

This batch is currently in session today. Will closing the batch allow access to the gift certificate?

Any assistance is very much appreciated!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!