BIG PROBLEM:
Beside a large number of our customers NOT RECEIVING MOBILE TICKETS, they also are not getting to the option to view their tickets in "Upcoming Events"; where they would have the ability to access the QR code to be scan. What are we or have we done wrong. We are running 15-1-21. First question: Why are so many of our customer not getting mobile tickets? (no they are going to spam). Second question: Why are they not being given the option to view/access the ticket QR code? HELP! HELP!
Wendy's DBA colleague here chiming in to add some clarification - the main issue we're seeing with mobile tickets is specifically that web orders with Mobile aren't sending. Orders we do in internal MOSs get queued and sent correctly, and we've been able to resend tickets to web orders by changing to one of our inhouse MOSs and then requeue-ing the mobile tickets. We're on TNEW, which I've been warned has many kinks re: mobile delivery.
Please disregard re: the View Tickets question, that's being handled!