Has anyone used Gift Certificates for tickets with a zero dollar value? We give out auction certificates that are for pairs of tickets that we process as comps. Typically we just generate the certificate in a word document and track them in excel - but I'd like to start tracking everything in Tessitura, and then print them on ticket stock. Has anyone done this?
Similar to Amanda - we have a Voucher performance that we book the initial tickets in. From there, I've worked at orgs that have things one of two ways.
1. Exchange the voucher performance tickets for real show tickets. This allows you to see very easily how many of your vouchers end up going unused.
2. Leave the original tickets in the voucher performance and book the tickets for the real show with a voucher comp reason and use the organization they were donated to as the Initiator. This lets you easily see how many vouchers you give out in any particular season.
All depends on what is important to your organization for reporting purposes, but that's my recommendation. Happy to chat about setup and whatnot if you'd like.