Has anyone used Gift Certificates for tickets with a zero dollar value? We give out auction certificates that are for pairs of tickets that we process as comps. Typically we just generate the certificate in a word document and track them in excel - but I'd like to start tracking everything in Tessitura, and then print them on ticket stock. Has anyone done this?
Toni,
I do not know about using GCs; given that they are a payment method and not a product, my guess is that trying to get that to work would be difficult. But, and correct me if I am wrong, it sounds mainly like the goal here is to have something physical and redeemable for a complimentary ticket. Given that, I might assume that another option besides a GC would work.
Just like Amanda, we often print vouchers from Tessitura. We set up a dummy GA performance off in the future with no cost and call it "X Reason Voucher" (where "X Reason" would be the season/series/performance/etc... for which we wanted to issue a voucher). Then, it is just a matter issuing these vouchers to each person who needs one. Then the box office will just return each voucher and pull comp tickets. We have been doing this for 10+ years and have found it to work quite well.
Best of luck!
John A. Moskal II