Tessitura Gurus,
Yep...it's me again. I know what you're saying, "Again...really?" With my last post that dealt with not being able to purchase a package online (the culprit was hold codes on a single performance) I am now running into the same thing with a different package. At least we know why it's not showing up, but now we can't release the holds on a package level like the other package (the person that helped the first time is on vacation). We have released the hold codes on individual performances, but the purchase button still won't show up online because there are holds on a package level.
Now to my question...how do you release holds on a package level? I tried following the directions but to no avail.
Thank you once again Tessitura community,
Jason
Are you sure you released all hold codes in all zones in the facility Seat Map? I know we have "temporary" areas like Orchestra North for on stage seating. Sometime that area gets neglected when checking hold codes, prices, etc.