Box Office Statement

Check out these situations, which may cause discrepancies:

1.       Price Type Categories > 5 or revenue for price type categories 4 (Comp) and 5 (Press)

2.       More than one price map on an assigned Price Type (to a Perf) marked as Ticket Price, which can cause doublecounting on this and a few other reports including Season Overview.

Not sure what the issue may be here without further details.  I would open a support ticket if you don’t spot an obvious reason.

-Ryan

Hi all,

We are having an issue with the standard Box Office Statement report.  The tickets and revenue reported in the top section of the report don't match the tickets and revenue reported on the bottom section of the report.  This issue only occurs for some performances.

Has anyone encountered this issue or have any troubleshooting tips to share?

Many thanks!

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Check out these situations, which may cause discrepancies:

1.       Price Type Categories > 5 or revenue for price type categories 4 (Comp) and 5 (Press)

2.       More than one price map on an assigned Price Type (to a Perf) marked as Ticket Price, which can cause doublecounting on this and a few other reports including Season Overview.

Not sure what the issue may be here without further details.  I would open a support ticket if you don’t spot an obvious reason.

-Ryan

Hi all,

We are having an issue with the standard Box Office Statement report.  The tickets and revenue reported in the top section of the report don't match the tickets and revenue reported on the bottom section of the report.  This issue only occurs for some performances.

Has anyone encountered this issue or have any troubleshooting tips to share?

Many thanks!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!