Hi all,
We are having an issue with the standard Box Office Statement report. The tickets and revenue reported in the top section of the report don't match the tickets and revenue reported on the bottom section of the report. This issue only occurs for some performances.
Has anyone encountered this issue or have any troubleshooting tips to share?
Many thanks!
I have not encountered this. I know that the total number of tickets on the top portion does not include COMP tickets, which makes it look different.
As for the amount, have you checked to see which one matches Season Overview? I don't know what that report does with sales that fall into the "Collected Resv/Uns" category.
~Dan