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Exchanging Unprinted Orders in the Original Order Screen vs. New Order Screen

Jane Esterquest
$organization

Hello!
I saw on Tessitura's documentation that they recommend doing exchanges in a new order window, rather than the original order. However, we can't exchange unprinted tickets, so we have to open up the original order to print them to a dummy printer. We then complete the exchange in the original order screen. Do others do this as well? Has anyone noticed a difference in reporting or data management between these two practices? 
Thank you!
-Jane 

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  • $organization
    Hi, We also exchange printed tickets in new orders.
    Because we use the same pricetype for the exchange, the money stays in the same GL and does not affect reports that I have notice.
     
    For unprinted packages for the upcoming season we use an “Advanced Exchange” package which is a flex package.  We enter the new date and seat.  Then delete the individual perf being exchanged out of the package.  This helps with subscribers receiving their season tickets and exchanges all at once.  Also because there is already a base seat, removing one or two perfs does not interfere with my rollover.
     
     
    M. Jane Orosco
    Business Intelligence Manager        
    510 Preston St. | Houston | TX 77002
    T: 713-546-0247
    This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone. The integrity and security of this message cannot be guaranteed on the Internet.
     
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  • $organization
    Hi, We also exchange printed tickets in new orders.
    Because we use the same pricetype for the exchange, the money stays in the same GL and does not affect reports that I have notice.
     
    For unprinted packages for the upcoming season we use an “Advanced Exchange” package which is a flex package.  We enter the new date and seat.  Then delete the individual perf being exchanged out of the package.  This helps with subscribers receiving their season tickets and exchanges all at once.  Also because there is already a base seat, removing one or two perfs does not interfere with my rollover.
     
     
    M. Jane Orosco
    Business Intelligence Manager        
    510 Preston St. | Houston | TX 77002
    T: 713-546-0247
    This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone. The integrity and security of this message cannot be guaranteed on the Internet.
     
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