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Mobile Ticket Availability for patrons?

Lisa Eichers
$organization

Just trying to get a sense of what everyone is doing in regards to Mobile Ticket availability for Patrons?

When do you allow the ticketing barcode to become available to patrons to view (and ultimately print in Tessitura) in TNEW and/or the instant encore (app).?

We have our set to allow patrons access to their ticket barcode two hours before showtime, and are being asked to possibly increase that window.

We have one group in our Consortium that is allowing barcodes to be available to patrons anytime, and one group that is allowing barcodes to become available to patrons 72 hours before a performance.

What are you doing?

Let me know

Thank you

Lisa Eichers

  • $organization
    Hi Lisa,
     
    We make the barcodes available within the instant encore app 48 hours before the performance. We initially have it set for 24 hours before and based on customer feedback we changed to 48 hours.
     
    Thanks,
    Ashley
     
     
    Omaha Performing Arts Logo
    Ashley Voorhees  
    Associate Vice President of Administrative Services
    Direct: 402.661.8511  |  Main: 402.345.0202  |  Ticket Omaha: 402.345.0606
    image
    *Masks required indoors.
    .
  • $organization

    Hi Lisa,

    We are in the process of rolling out Mobile Tickets gradually to our future productions that were rescheduled due to COVID. For these as soon as we complete the process (which includes emailing out mobile tickets) we make the tickets visible in TNEW. So we are not, currently, restricting when people can see them online on TNEW.

    Thanks, Donald

    Donald Graham
    Ticketing Systems & Data Manager
    Birmingham Hippodrome

  • $organization

    Good Morning,

    We make the barcodes available within our mobile app 72 hours before the performance.  We decided on 72 hours to allow a guest to view their barcode for a Sunday evening event on Thursday evening so they can call us with questions or issues on Friday when our phone/ticket office are regularly open.

    Thanks,
    Kennedy 
    Director of Ticketing
    Des Moines Performing Arts