Issue with Web Ranking

Hi Keith,

You would need to add a variable named Organization Name to the web session using SetVariable at the outset.  The value would be the organization you are using in T_DEFAULTS.  By adding this variable to the session, anytime a default value is needed, it will take it from the T_DEFAULT values with that organization name.  This includes the web user which should put the web session in the correct security context.  There is more information about this in the System Defaults documentation.

Gregg Stickney

Application Support Specialist/Manager Knowledgebase

Tessitura Network

+1 (888) 643-5778, ext. 318

+1 (330) 835-4507

+1 (888) 643-5778, ext. 201 (Support Line)

www.tessituranetwork.com

gstickney@tessituranetwork.com

Tessitura Learning & Community Conference, August 8-12, Washington, DC

Hi,

We're currently involved with the development of an iPhone App that will hopefully be able to sell tickets. We have set up a specific iPhone Mode of Sale in order to be able to use Allocations to block access to certain seat/sections of our auditoria that would require too much customisation in order to fully convey seating information.

However, our website currently uses Ranking to move certain groups of our customers to alternate Modes of Sale.

We have set up an Organisation for the iPhone with a specific iPhone User and iPhone User Group. The iPhone User Group only has access to the specific iPhone Mode of Sale and has now been prevented from seeing the Rank Type by being excluded from the Control Group associated with that Rank.

However, when logging into an account with the ranking applied Tessitura appears to be moving us to the Associated Mode of Sale.

We have never worked with Organisations before and would be grateful for any assistance with this issue.

Cheers K

Keith Bursnall
Information Systems Manager

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Hi Keith,

You would need to add a variable named Organization Name to the web session using SetVariable at the outset.  The value would be the organization you are using in T_DEFAULTS.  By adding this variable to the session, anytime a default value is needed, it will take it from the T_DEFAULT values with that organization name.  This includes the web user which should put the web session in the correct security context.  There is more information about this in the System Defaults documentation.

Gregg Stickney

Application Support Specialist/Manager Knowledgebase

Tessitura Network

+1 (888) 643-5778, ext. 318

+1 (330) 835-4507

+1 (888) 643-5778, ext. 201 (Support Line)

www.tessituranetwork.com

gstickney@tessituranetwork.com

Tessitura Learning & Community Conference, August 8-12, Washington, DC

Hi,

We're currently involved with the development of an iPhone App that will hopefully be able to sell tickets. We have set up a specific iPhone Mode of Sale in order to be able to use Allocations to block access to certain seat/sections of our auditoria that would require too much customisation in order to fully convey seating information.

However, our website currently uses Ranking to move certain groups of our customers to alternate Modes of Sale.

We have set up an Organisation for the iPhone with a specific iPhone User and iPhone User Group. The iPhone User Group only has access to the specific iPhone Mode of Sale and has now been prevented from seeing the Rank Type by being excluded from the Control Group associated with that Rank.

However, when logging into an account with the ranking applied Tessitura appears to be moving us to the Associated Mode of Sale.

We have never worked with Organisations before and would be grateful for any assistance with this issue.

Cheers K

Keith Bursnall
Information Systems Manager

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!