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Keying in credit card numbers on Lane 3000 devices

Gawain Lavers
$organization

Our new consortium member has Lane 3000 devices (Windcave), and while they can insert or swipe cards successfully, they cannot key in numbers.  When they key the numbers, nothing is entered.  Has anyone else come across this issue?  Is it a Windcave configuration issue, or a device configuration issue?

Thanks,

Gawain

Parents
  • $organization

    Hi Gawain -

    Just confirming the steps here - in order to do manual entry, you need to initiate the transaction in Tessitura as normal, and then push the yellow Clear button on the device once it lights up. Is that what they're doing? If they're pushing Clear and nothing happens, then Windcave would need to adjust the device profile to allow for manual entry.

    Thanks,

    Patrick

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  • $organization

    Hi Gawain -

    Just confirming the steps here - in order to do manual entry, you need to initiate the transaction in Tessitura as normal, and then push the yellow Clear button on the device once it lights up. Is that what they're doing? If they're pushing Clear and nothing happens, then Windcave would need to adjust the device profile to allow for manual entry.

    Thanks,

    Patrick

Children