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COMP Vouchers

Lou Ann Mendoza
$organization

We want to print complimentary vouchers through Tessitura. From reading other posts I have an idea how this needs to be done. We are going to build a fake facility called "Complimentary" with different price types for each "complimentary reason", ie staff, sponsor, contra, etc. We will then "sell" comp tickets to fake performances.

The questions I have are as follows:

1) how do we police this so that someone cannot just print off a comp ticket

2) how do we track the end-user as the tickets are transferable (we were thinking of using gift certificates or associations)

3) how do we make the vouchers eligible for certain days

Thanks in advance,

Lou Ann

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  • Former Member
    Former Member $organization
    I don't know of anything in Tess that matches this exactly, but I think you can have the same type of functionality by building a GA performance under a Title of "coupons". I would then pull them all into one account called "Marketing Coupons" and then transfer them to the proper constituent account as they are redeemed. There are lots of things you can do with ticket designs to get the info you need on the coupon.

    I know it is different from your current process, but do you think that would work for you?

    Nicole 

    Get Outlook for iOS

    _____________________________
    From: Daniel Williams <bounce-danielwilliams2218@tessituranetwork.com>
    Sent: Monday, May 23, 2016 11:10 PM
    Subject: [Tessitura Ticketing Forum] Comp Vouchers
    To: Nicole Keating <nkeating@arshtcenter.org>


    Hello,

    We are new to Tessitura and are going to be going Live soon. We currently have the ability to print serialized coupons with coupon codes that correspond to what the coupon is valid for out of our legacy system. We currently use them for comp vouchers. The coupon code corresponds to what performances the coupon is valid for and the coupon number lets us track how many of them are used. They are not tied to a customer account until they are recorded as being used. Currently we print these out of our legacy system and need to have a plan to be able to print and track them once we move to Tess as our development department uses these quite often. Has anyone encountered this before and if so how to do replicate this functionality from Tess?

    Thanks,
    Daniel

    Box Office Manager
    Flat Rock Playhouse
    2661 Greenville Hwy
    Flat Rock, NC 28731
    Phone: (828)693-3893




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums.In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • Former Member
    Former Member $organization
    I don't know of anything in Tess that matches this exactly, but I think you can have the same type of functionality by building a GA performance under a Title of "coupons". I would then pull them all into one account called "Marketing Coupons" and then transfer them to the proper constituent account as they are redeemed. There are lots of things you can do with ticket designs to get the info you need on the coupon.

    I know it is different from your current process, but do you think that would work for you?

    Nicole 

    Get Outlook for iOS

    _____________________________
    From: Daniel Williams <bounce-danielwilliams2218@tessituranetwork.com>
    Sent: Monday, May 23, 2016 11:10 PM
    Subject: [Tessitura Ticketing Forum] Comp Vouchers
    To: Nicole Keating <nkeating@arshtcenter.org>


    Hello,

    We are new to Tessitura and are going to be going Live soon. We currently have the ability to print serialized coupons with coupon codes that correspond to what the coupon is valid for out of our legacy system. We currently use them for comp vouchers. The coupon code corresponds to what performances the coupon is valid for and the coupon number lets us track how many of them are used. They are not tied to a customer account until they are recorded as being used. Currently we print these out of our legacy system and need to have a plan to be able to print and track them once we move to Tess as our development department uses these quite often. Has anyone encountered this before and if so how to do replicate this functionality from Tess?

    Thanks,
    Daniel

    Box Office Manager
    Flat Rock Playhouse
    2661 Greenville Hwy
    Flat Rock, NC 28731
    Phone: (828)693-3893




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums.In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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