We want to print complimentary vouchers through Tessitura. From reading other posts I have an idea how this needs to be done. We are going to build a fake facility called "Complimentary" with different price types for each "complimentary reason", ie staff, sponsor, contra, etc. We will then "sell" comp tickets to fake performances.
The questions I have are as follows:
1) how do we police this so that someone cannot just print off a comp ticket
2) how do we track the end-user as the tickets are transferable (we were thinking of using gift certificates or associations)
3) how do we make the vouchers eligible for certain days
Thanks in advance,
Lou Ann
We build a Voucher event for each production, plus one for any production in any venue, in a GA facility. Sections denote the type, such as any seat any performance, weekday evenings, etc. with comp reason to indicate the authorizing department. These vouchers are pulled on the account of the recipient and redeemed as an exchange on the account of the ‘end user’ so that it’s easy to see how many of the vouchers issued to company x were redeemed and by whom. It’s a bit cumbersome on the redemption side, but clean and trackable.
Hope that helps.
Christine Yundem
Ticket Office Manager
414-290-5340
Milwaukee Repertory Theater
Patty and Jay Baker Theater Center
108 E. Wells St.
Milwaukee, WI 53202
cyundem@milwaukeerep.com
Hi Christine,
Thanks for your reply. I thought I would update how we eventually implemented the COMP Vouchers. We built a GA facility and then used MOS to control who could issue the vouchers.
On the redeeeming side we decided to create a separate order (not returning the original voucher) for whomever was redeeming the voucher. We then tie the new order to the original voucher holder using a specreq.
Thanks again, Lou Ann
Hello,
We are new to Tessitura and are going to be going Live soon. We currently have the ability to print serialized coupons with coupon codes that correspond to what the coupon is valid for out of our legacy system. We currently use them for comp vouchers. The coupon code corresponds to what performances the coupon is valid for and the coupon number lets us track how many of them are used. They are not tied to a customer account until they are recorded as being used. Currently we print these out of our legacy system and need to have a plan to be able to print and track them once we move to Tess as our development department uses these quite often. Has anyone encountered this before and if so how to do replicate this functionality from Tess?
Thanks, Daniel
Box Office Manager Flat Rock Playhouse 2661 Greenville Hwy Flat Rock, NC 28731 Phone: (828)693-3893